Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Courtney Gibbs

Newcastle,OK

Summary

Detail-oriented and result-focused Supervisor offering 8+ years of leadership experience and 7+ years of hands-on experience in Non-Profit Animal Rescues. Expertise in daily operations, volunteer management, customer service, data entry, event planning, establishing and maintaining relationships with shelters/rescues across the United States through networking skills. Creative and Motivated Leader adept at utilizing employees strengths to accomplish complex projects. Excellent communication and listening skills. Exceptional knowledge in self-care, advocacy, data entry and adaptable in a fast paced/high stress environments. Willingness to take on added responsibilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervisor

United States Navy, USN
Oklahoma City, OK
09.2023 - Current
  • Evaluated employee performance and coached, trained and mentored to improve weak areas and increase department moral.
  • Maintained compliance with company policies, safety measures and kept well-organized Department to avoid unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and meet additional operational commitments.
  • Worked daily with Quality Control to identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained daily database systems to track and analyze operational data, from personnel availability, projects, administrative deliverables and work requests.
  • Efficiently utilized Microsoft Outlook, Excel, Word, Powerpoint, Adobe, Teams and online military data bases to track, report and maintain open communication with other Departments and Leadership.
  • Generated reports with detailing findings, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Oversaw transportation and maintenance on 72 vehicles daily through coordination of 22 personnel and developing efficient routes and workload schedules.
  • Verified that drivers transported loads safely and complied with state DOT laws.
  • Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
  • Demonstrated tasks to new hires and assigned to experienced workers for further training.
  • Allocated equipment to meet transportation needs and financial goals.
  • Employed Six Sigma standards to save 27 overtime hours for substantial time management.

Fundraising Event Coordinator

Kanoa Animal Rescue
Oklahoma CI, OK
08.2023 - Current
  • Managed administrative logistics of events planning, event booking, operations and event promotions.
  • Brainstormed and implemented creative event concepts and themes increasing community engagement by 67%.
  • Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources. Applying and qualifying for $2,000 in grants.
  • Generated monthly grant writing reports and submitted documentation to director to promote funding program transparency.
  • Completed grant writing training, gaining practical experience to obtain knowledge of grant application policies and procedures.
  • Evaluated advertising and promotion programs for compatibility with fundraising efforts.
  • Conducted research to identify goals, net worth and charitable donation history related to potential donors.
  • Designed training manuals and education techniques to train 30 personnel in successfully volunteering, fostering and engaging with the community.
  • Properly quarantined over 12 shelter animals by keeping them clean, safe and free of exposure to promote optimal health and minimize risk of spread of disease.

Sexual Assault Victim Advocate

United States Navy, USN
San Diego, CA
01.2015 - Current
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Worked collaboratively with Integrated Prevention and Response Office, Family Advocacy Program, and
  • Equal Opportunity Office to support and promote prevention activities related to sexual assault and interpersonal violence, to include Sexual Assault Awareness and Prevention Month.
  • Constructed referral list of agencies and community resources for victims to provide aftercare services.
  • Facilitated and assisted Installation Sexual Assault Prevention and Response Coordinator with planning, scheduling, and delivery of sexual assault response training for all Tinker Air Force Base installation personnel, leadership, deploying personnel, and other key functional stakeholders.
  • Training Facilitated: Airman through Senior Leader Briefs, Airman Leadership School, Reintegration Brief, Key Spouses Training, Pre-Separation Brief, and numerous Sexual Assault Prevention briefings for Units when requested by Directors.
  • Developed safety plans to meet victims' assessment of need.
  • Accompanied clients to court to clarify processes and procedures.
  • Spearheaded awareness through public speaking to community and business groups.
  • Established and maintained effective working relationships with organizations and individuals to identify, establish, modify, and provide victim support and assistance.
  • Participated in Sexual Assault Response Team meeting, which involves YWCA Rape Crisis Center, Attorney General, local law enforcement agencies, Tinker Air Force Base Sexual Assault and Prevention Office.
  • Leverages excellent oral and written communication skills to interact professionally with staff and clients.
  • Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
  • Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
  • Exercised quick judgment in chaotic environments to keep patients safe.
  • Managed multiple cases simultaneously, methodically working through each.
  • Provided continuity of care by ensuring coordination with all Helping Agencies who respond to victim's needs, to include physical and emotional safety was accomplished.

Non-Profit Director

Safe Haven Animal Rescue
Oklahoma City, OK
04.2020 - 06.2023
  • Led team of 50 skilled Animal Fosters and Intake Coordinators.
  • Led daily meetings focused on Adoption Screening Procedures, Self-Care, Overall Program Improvement, Digital Marketing, Events, Networking and Animal Intake.
  • Monitored overall health of animals through hands-on training and Veterinarian Partnerships.
  • Successfully managed budgets and allocated resources to maximize life-saving decisions and Fundraising Efforts.
  • Established team priorities, encouraged team building and moral while maintaining individual boundaries and limitations.
  • Recruited, interviewed and selected volunteers and implemented mentoring program to promote positive feedback and engagement.
  • Oversaw Event set up, kennel cleaning, disease control and maintenance of public exposure to Animals.
  • Conducted medical examinations upon intake and organized data entry/paperwork for incoming and adopted animals.
  • Taught volunteers how to work with animals and relate to members of public to garner interest and support for operations.
  • Coached and supported team to take ownership of safe behaviors and pro-active action to resolve hazards.
  • Educated Volunteers on strategies for handling difficult customers and challenging situations with ease and professional composure.
  • Maintained client retention by consistently using forward-thinking strategies to provide outstanding customer service and resolving concerns for both clients and pets.
  • Managed daily operations while overseeing multiple locations to for Adoptions, increased Organizational operations by increasing from one adoption location to four locations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy, industry knowledge and leveraged professional networks.
  • Coordinated and managed schedules, logistics, operations and timelines for events.
  • Brainstormed and implemented creative event concepts and themes, increasing social media networking by over 5,000 followers.
  • Supervised and was responsible for over 150 Volunteers.

Dispatch Manager

United States Navy, USN
Oklahoma City, OK
03.2021 - 08.2023
  • Organized and coordinated dispatch training programs for new Dispatchers and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to upper management operational activities and maintained current records.
  • Prepared budget reports, managed finances for 157 credit cards and executed vendor setup, payment and account reconciliations.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Prepared and managed large capital expenditure budgets to effectively handle long-term operations.
  • Maintained updated and detailed records of calls in physical and electronic databases.
  • Directed dispatching, routing, and tracking of 86 government fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Responsible for $1.1 Billion dollars worth of government fleet vehicles.

Instructor

United States Navy, USN
Oklahoma City, OK
02.2020 - 02.2021
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Optimized learning plans based on student performance and feedback.
  • Instructed and qualified 57 students on multiple training platforms, meeting company operational requirements.
  • Designed and implemented innovative training programs to enhance skills and knowledge of Navy personnel in accordance with industry standards and best practices.
  • Improved student performance by defining clear goals and communicating performance metrics.

Training and Development Manager

United States Navy, USN
Oklahoma City, OK
09.2017 - 01.2020
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed entire company's yearly training plan, overseeing 4 Departments and 150 personnel.
  • Led weekly and Departmental and Monthly Operational meetings to better overall Company Communication.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Used Data Entry skills to input qualifications, trainings and schooling to ensure compliance with company requirements.
  • Conducted orientation sessions and organized on-the-job training.
  • Tracked qualifications, trainings and schooling to ensure compliance with company requirements.
  • Effectively used all Microsoft programs to track, facilitate and manage Company programs and policies.

Work Center Supervisor

United States Navy, USN
San Diego, CA
05.2015 - 08.2017
  • Supervised and inspected over 50 maintenance actions encompassing over 400 maintenance hours.
  • Managed 14 personnel resulting in 100% availability of all equipment.
  • Cared for 47 pieces of equipment through preventive and corrective maintenance.
  • Evaluated employee job scope and performance, then provided mentorship and guidance to increase work production.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Effectively worked with multi-craft team; providing wiring installation, preventive maintenance and testing of equipment.
  • Provided mentorship to over 7 first-year electrical apprentices.
  • Evaluated project requests and determined necessary supplies, timelines, and projected expenses.
  • Implemented leadership development programs to enhance skills and capabilities of junior employees, leading to increased productivity and morale within work center.
  • Developed comprehensive training program for junior employees, covering technical skills, safety protocols and work center procedures, to ensure personnel were well-equipped to perform their job responsibilities effectively.
  • Ensured compliance with company policies and procedures to maintain high level of quality control.

Material Logistics Specialist

United States Navy, USN
Port Hueneme, CA
03.2012 - 04.2015
  • Monitored and adjusted inventory levels according to demand.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Evaluated effectiveness of current material handling and logistics training programs and make recommendations for improvements.
  • Acted as liaison between Material Liaison Office and Company personnel to ensure seamless coordination and communication.
  • Developed and implemented comprehensive training programs that comply with United States Navy standards.

Education

Bachelor Of Science - Animal Health And Behavior

Unity College
Unity, ME
07.2026

Bachelor of Science - Psychology

Oklahoma City Community College
Oklahoma City, OK
04.2023

Skills

  • Evidence-based Leadership
  • Compassion and Empathy
  • Collaboration and Communication
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Microsoft 365
  • Data Entry and Analysis
  • Complex Problem Solving
  • Client/Customer Relations and Retention
  • Managing Operations and Efficiency

Certification

  • Top Secret Security Clearance
  • Computer Operator Certification under the United Service of Military Apprenticeship Program
  • Adult CPR/AED Certification through Red Cross
  • Intermediate Leadership Development
  • Lean Six Sigma
  • Department of Defense Sexual Assault Advocate Certification Program Level 1
  • Safe Talk - Certified in Suicide Awareness/Alertness
  • Leadership Principles - Personal integrity, demonstrating ethical leadership, modeling a healthy community, and equal opportunity.
  • Work Center Supervisor Qualification
  • Basic Life Support

Accomplishments

  • Obtaining the Military Outstanding Volunteer Service Medal - Recognition for 8,013 hours of continued volunteer service amongst a variety of Non-Profit Organizations.
  • Recognized for selflessness and dedication being nominated as Sexual Assault Victim Advocate of the Year on three separate occasions (2019, 2022 and 2023).
  • As Director of the Dog Program for Safe Haven Animal Rescue, I increased the amount of volunteers through education, motivation and commitment which led to a 172% increase in dogs lives saved by our Non-Profit.
  • Through Networking skills and Team Building I expanded our Adoption Centers from 1 location to 4 locations, increasing our cat adoptions and lives saved by 300%.
  • Through passion for Event Planning and Digital Marketing I increased adoption events from 1 event quarterly to events every weekend over time, increasing animal adoptions, consistency and positive relationships within the community and volunteer retention.

Timeline

Supervisor

United States Navy, USN
09.2023 - Current

Fundraising Event Coordinator

Kanoa Animal Rescue
08.2023 - Current

Dispatch Manager

United States Navy, USN
03.2021 - 08.2023

Non-Profit Director

Safe Haven Animal Rescue
04.2020 - 06.2023

Instructor

United States Navy, USN
02.2020 - 02.2021

Training and Development Manager

United States Navy, USN
09.2017 - 01.2020

Work Center Supervisor

United States Navy, USN
05.2015 - 08.2017

Sexual Assault Victim Advocate

United States Navy, USN
01.2015 - Current

Material Logistics Specialist

United States Navy, USN
03.2012 - 04.2015

Bachelor Of Science - Animal Health And Behavior

Unity College

Bachelor of Science - Psychology

Oklahoma City Community College
Courtney Gibbs