Courtney Gibson
Tampa
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Senior Software Support, Tier 2
Bolt On Technology
11.2024 - Current
- Collaborated with automotive shops and developers to test software for bugs and defects, enhancing overall product quality. Escalated tickets via Jira to development for timely fixes, ensuring customer satisfaction. Troubleshot complex issues to resolution, improving support team effectiveness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Product Software Representative, Tier 2
Nextech
01.2022 - 11.2024
- Assisted specialty practices remotely with PM and EMR medical software, enhancing user experience and software adoption. Troubleshot issues within medical software by answering calls and responding to emails simultaneously, ensuring timely resolution for client inquiries. Executed HL7 integration and resolved software issues, improving client satisfaction and system functionality in healthcare settings. Database management experience.
- Led customer engagement initiatives to enhance service quality and client satisfaction.
- Developed strategic communication plans to effectively address client inquiries and concerns.
- Mentored junior representatives, fostering skill development and team cohesion.
Biomed Apprentice
General Electric Healthcare
08.2021 - 01.2022
- Collaborated with team of BIOMEDs to evaluate, test, and repair medical devices using computerized technology applications. Networking configurations of medical devices and computer related testing. Established communication networks for computers and technology devices. Also, evaluate medical devices for networking communication and diagnostic testing purposes. Executed repairs on various technology devices, including network-connected medical devices and computer applications. Synching technologies together to create a collaborative seamless interface experience for all hospital applications and staff. Windows, outlook, excel, and other computer related training/experience.
- Assisted in troubleshooting medical equipment to ensure optimal functionality and patient safety.
- Collaborated with cross-functional teams to streamline workflow and enhance operational efficiency.
- Developed training materials for new apprentices on equipment handling and safety protocols.
Manager
Marco's Pizza
10.2018 - 08.2021
- Utilized superior customer service skills with employees, vendors, and customers. Exceeded expectations that contributed to the store's success.
- Oversaw daily operations, ensuring efficient workflow and high-quality service standards.
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Implemented training programs for new hires, improving onboarding efficiency and knowledge retention.
Emergency Medical Technician
Americare Ambulance
06.2015 - 10.2018
- Utilized training, experience, and education to support life-saving medical interventions during emergencies.
- Administered emergency medical care in high-pressure situations, ensuring patient safety and comfort.
- Operated advanced life support equipment, enhancing response effectiveness during critical incidents.
- Collaborated with healthcare professionals to develop efficient patient transport protocols.
Education
B.S. - AI Engineering, Minor Software Engineering
WGU
07-2026
A.S. - Biomedical Engineering Technology
St. Petersburg College
02-2022
Skills
- Exceptional Interpersonal skills
- Innate technical aptitude faculties
- Determination and resilience to transcend expectations
- Quick thinker
- Computer related expertise and troubleshooting
- Computer repair expertise
- Technology networking expertise
- Independent/Autonomous learning abilities
- Extensive medical experience in countless diverse environments
- Detail-Oriented
- Microsoft Applications expertise
- Python Certification
- AI classes
- Extensive software development training
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Problem resolution
- Active listening
Timeline
Senior Software Support, Tier 2
Bolt On Technology
11.2024 - Current
Product Software Representative, Tier 2
Nextech
01.2022 - 11.2024
Biomed Apprentice
General Electric Healthcare
08.2021 - 01.2022
Manager
Marco's Pizza
10.2018 - 08.2021
Emergency Medical Technician
Americare Ambulance
06.2015 - 10.2018
A.S. - Biomedical Engineering Technology
St. Petersburg College
B.S. - AI Engineering, Minor Software Engineering
WGU