Courtney Gilbert
Hensley,AR
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Kidney Care Center
03.2023 - Current
- Salary: $15 Hourly
- Hours per week: 40
- Supervisor: Tracy Brown/Shannon Williams
- Greeted patients
- Checked patients in for visit
- Answered phones
- Scheduled appointments
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Created Lab sheets for transplant patients
- Sent referrals for Transplant patients
- Completed prior authorization as requested by Providers
- Called back patients to complete vitals and prepare for provider
- Input vitals, medications, surgical history, family history, Care team
- Prepared each visit note to be sent to patient complete care team
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Case Manager
Assisted Care For Seniors
08.2021 - 02.2022
- Hours per week: On Call 24/7
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Identified care needs of individual patients and coordinated responses based on each case.
Scribe
Family Medicine Of White Hall
08.2020 - 04.2021
- (8709424700)
- Contacted patient family members to learn patient needs and requirements for in home care
- Contacted potential caregivers to place in homes until one meets patient needs
- Find back up caregivers for clients if caregiver calls in or walks off
- Complete time sheets and payroll for caregivers pay checks to be printed bi-weekly
- Salary: $15.00 USD Bi-weekly
- Hours per week: 50 +
- Supervisor: Linda Batson (8708508055)
- Created visit notes for each patient' file with use of EMR system
- Researched and started learning patient diagnosis
- Entered, verified, and updated medical history of physicians new and established patients
- Upheld strict facility and HIPPA regulations for all patient information and interactions
- Independently identified and resolved errors in information or by collaborating with medical staff and
- Researching related terms
- Entered medical data for physicians, including diagnostic work ups, medical histories and procedural reports
- Assisted with in office procedures
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Selected appropriate ICD-10 and CPT codes for records.
Admissions Clerk
Saline Memorial Hospital
07.2016 - 07.2017
- Salary: $12.00 USD Bi-weekly
- Hours per week: 45
- Supervisor: Tomesha Drumgoole (5017666000)
- Greeted visitors and communicated to assess patient needs and provide direction
- Coordinated patient admissions through proactive communication with hospital personnel
- Managed registration desk by answering phones, and greeting incoming patients
- Obtained payments directly from patients or through insurance reimbursement after completing and filing forms
- Approached and solved work problems with initiative and sound judgment
- Completed all task promptly and with minimal oversight
- Helped handle high volume work by prioritizing task and organizing supplies.
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA and Hospital facility policies.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
Education
Some College (No Degree) - Monticello
University of Arkansas At Monticello
Monticello, ARSome College (No Degree) - Malvern
College of The Oauchita
MalvernSkills
- Customer Service skills
- Keep composure under pressure
- Communication
- Works well with Team
- Computer skills
- Proficient typing
- Vital Signs
- Collections
- Verification skills
- Direct Patient Care
- Using Scales
- Medications Familiarity
- Customer Service
Timeline
Medical Assistant
Kidney Care Center
03.2023 - Current
Case Manager
Assisted Care For Seniors
08.2021 - 02.2022
Scribe
Family Medicine Of White Hall
08.2020 - 04.2021
Admissions Clerk
Saline Memorial Hospital
07.2016 - 07.2017
Some College (No Degree) - Monticello
University of Arkansas At Monticello
Some College (No Degree) - Malvern
College of The Oauchita
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