Courtney Gill
Summary
My name is Courtney Gill, I’m from Statesville North Carolina. I am a hard worker and I love helping people. I always have a goal to make sure whoever I’m working with is having an even better day than they were before we spoke. I am reliable and I value others' time. I have good people skills, organization skills and am willing to learn anything thrown my way. I am adaptable and ready to work in any environment and make the best out of it for me and the others around me.
Overview
6
6
years of professional experience
Work History
Housekeeper
Hilton Garden Inn Hotel
Statesville
02.2026 - Current
- Cleaned and sanitized guest rooms according to Hilton Garden Inn standards.
- Inspected rooms for cleanliness and organization, ensuring readiness for guest arrivals.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Managed laundry services, providing fresh linens to enhance guest comfort.
- Assisted with deep cleaning projects during off-peak hours for efficiency.
- Trained new housekeeping staff on best practices and hotel protocols.
- Maintained inventory of cleaning supplies for optimal operational flow.
- Greeted guests warmly, fostering positive first impressions.
- Collaborated with maintenance team to report repairs and issues promptly.
Shift manager
Hardees
Statesville
03.2025 - 04.2026
- Scheduled staff shifts to optimize labor efficiency during peak hours.
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new employees on service standards and procedures.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Managed inventory levels and coordinated supply orders for timely delivery.
- Conducted regular inspections of food safety practices and cleanliness standards.
- Collaborated with team members to enhance workflow and service speed.
- Implemented training programs to improve employee performance and teamwork skills.
- Helped employees accomplish tasks during peak periods.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
Assistant
Gills painting
Statesville
01.2020 - 01.2026
- Communicated with clients to understand project requirements and expectations.
- Coordinated project scheduling and logistics for various painting jobs to ensure timely completion.
- Supported painters by preparing surfaces and organizing tools for efficiency.
- Oversaw inventory management of painting supplies and equipment to support daily operations.
- Maintained cleanliness of work areas to ensure safe working conditions.
- Welcomed visitors and clients warmly at the entrance.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Cultivated strong relationships with internal customers through clear and effective communication.
Customer Service Representative
Marcos Pizza
Statesville
05.2022 - 10.2024
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Built strong customer relationships to foster loyalty and encourage repeat business.
- Operated phones and computers quickly and efficiently to ensure best experience for customers and fellow employees.
- Processed cash transactions and balanced cash register to maintain accurate financial records.
- Ensured correct change was taken and handed out with each transaction. Helped customers with card transactions if need be.
Education
GED
Statesville, NCSkills
- Room sanitization
- Supply inventory
- Customer service
- Conflict management
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Quality assurance
- Bathroom cleaning
- Guest relations
- Billing procedures
- Service excellence
- Adaptability
Timeline
Housekeeper
Hilton Garden Inn Hotel
02.2026 - Current
Shift manager
Hardees
03.2025 - 04.2026
Customer Service Representative
Marcos Pizza
05.2022 - 10.2024
Assistant
Gills painting
01.2020 - 01.2026
GED