COURTNEY GILLETT
Grand Rapids,Michigan
Summary
Seasoned Senior Travel Consultant, with experience in tailor-made itinerary creation and management, customer service, and relationship building. Known for high-level proficiency in global travel systems, offering insightful travel advice based on personal experience and professional knowledge. Proven ability to drive client satisfaction through strategic planning and problem-solving skills. Committed to delivering quality service and optimal travel experiences.
Overview
11
11
years of professional experience
Work History
Senior Travel Consultant
A&S Travels, Inc. DBA A&S Signature Journeys, Inc.
Grand Rapids, Michigan
01.2018 - Current
- Company Overview: A luxury tour operator specializing in providing exclusive and high-end travel experiences tailored to the discerning traveler
- Secured a top client retention rate of 95% by providing unparalleled travel advice and support, benchmarked against industry average
- Achieved a client satisfaction rate of 98% by identifying and fulfilling unique travel preferences, measured through post-trip surveys
- Oversaw the planning of 200+ luxury travel clients annually, working with budgets exceeding $1M
- Compiled reports on customer feedback to improve service levels.
Hospitality Intern/Shift Manager
Egypt Valley Country Club
Grand Rapids, Michigan
02.2014 - 08.2020
- Performed opening and closing duties for 5 venues, ensuring operational efficiency
- Managed operations, overseeing a team of 50+ employees to maintain high service standards
- Enhanced service techniques, resulting in an increase in customer satisfaction ratings
- Allocated a multi-million dollar Food and Beverage budget across five restaurants, optimizing resources
Education
Bachelor of Applied Science (B.A.Sc.) - Hospitality Tourism Administration/Management
Grand Valley State University
Grand Rapids12.2018
Associate of Arts and Sciences (A.A.S.) -
Grand Rapids Community College
Grand Rapids12.2015
Skills
- Sales & Marketing
- Crisis Management
- Adobe Proficient
- GDS
- Sabre Proficient
- Account Management
- Guest Satisfaction
- Operations Management
- Customer Service
Strengths
- Account Management, Proficient in managing client accounts and building strong relationships to drive business growth.
- Sales, Skilled in sales techniques and strategies to meet and exceed client expectations.
- Operations Management, Experienced in overseeing and optimizing operational processes to ensure efficiency and productivity.
- Customer Service, Demonstrated ability to provide exceptional service and satisfy customer needs effectively.
Timeline
Senior Travel Consultant
A&S Travels, Inc. DBA A&S Signature Journeys, Inc.
01.2018 - Current
Hospitality Intern/Shift Manager
Egypt Valley Country Club
02.2014 - 08.2020
Bachelor of Applied Science (B.A.Sc.) - Hospitality Tourism Administration/Management
Grand Valley State University
Associate of Arts and Sciences (A.A.S.) -
Grand Rapids Community College
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