Courtney Gipson-Payton
Cleveland,OH
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Mobile Expert
T-Mobile
22318 Lakeshore Blvd, Euclid, OH 44123
02.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Shift Manager/Key Holder
CVS Pharmacy
University Heights
09.2021 - 07.2022
- Processed inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened and closed store 5-7 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Sales Representative
AT&T
1547 West River Rd N, Elyria, OH 44035
08.2021 - 08.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Call Center Representative
The Solutions Center
Downtown Cleveland
06.2019 - 12.2021
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Mobile Expert
Verizon Wireless
Lyndhurst
08.2017 - 07.2019
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for up too 100 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Assisted customers by answering questions and fulfilling requests.
Sales Associate
Walmart
South Euclid
01.2015 - 10.2017
- Maintained organized, presentable merchandise to drive continuous sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Cleveland Heights High School
University Heights, OH05.2016
Skills
- Customer support
- Client Communication
- Microsoft Office
- Multi-tasking strength
- Team Player
- Hard-working mindset
Timeline
Mobile Expert
T-Mobile
02.2022 - Current
Shift Manager/Key Holder
CVS Pharmacy
09.2021 - 07.2022
Sales Representative
AT&T
08.2021 - 08.2022
Call Center Representative
The Solutions Center
06.2019 - 12.2021
Mobile Expert
Verizon Wireless
08.2017 - 07.2019
Sales Associate
Walmart
01.2015 - 10.2017
High School Diploma -
Cleveland Heights High School