Courtney Glasper
Chicago,IL
Summary
Hardworking and resourceful Client Service Coordinator and Aesthetic Laser Technician. Dedicated to providing customer quality care for ultimate satisfaction. Proven ability to establish and maintain excellent communication and sold rapport with clients. Great time management skills combined with superior knowledge of the customer service industry. Committed to utilizing my skills to further the mission of a company.
Overview
11
11
years of professional experience
Work History
Aesthetic Laser Technician
The Indigo Room Salon
Chicago , IL
04.2019 - Current
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Worked with medical staff to develop and maintain post-treatment skin care regimens.
- Built strong relationships with customers to drive repeat business.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
Client Service Coordinator
The Indigo Room Salon
Chicago , IL
10.2016 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Resolved concerns with products or services to help with retention and drive sales.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Merchandising Execution Associate
Macys Department Store
Chicago, IL
01.2015 - 09.2016
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
Education
No Degree - Humanities And Fine Arts/Economics
Harold Washington
Chicago, ILAesthetician Certification - Aesthetic Technician/Body Sculpting
Tristar (Company)
Los Angeles, CASkills
- Product Inventories
- Maintaining Clean Work Areas
- Personalized Care Regimens
- Effective Customer Communication
- Complex Problem-Solving
- Efficient and Detail-Oriented
- Complex Product Knowledge
- Excellent Attention to Detail
- Proactive Self-Starter
- Courteous with Strong Service Mindset
Timeline
Aesthetic Laser Technician
The Indigo Room Salon
04.2019 - Current
Client Service Coordinator
The Indigo Room Salon
10.2016 - Current
Merchandising Execution Associate
Macys Department Store
01.2015 - 09.2016
No Degree - Humanities And Fine Arts/Economics
Harold Washington
Aesthetician Certification - Aesthetic Technician/Body Sculpting
Tristar (Company)
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