Courtney Glubke
Oklahoma City
Summary
Dynamic professional with a proven track record at Gainwell Technologies, excelling in customer service and problem resolution. Adept at guiding members through online medical accounts while maintaining a friendly demeanor. Recognized for attention to detail and critical thinking, ensuring seamless access to essential services and enhancing user experience.
Overview
3
3
years of professional experience
Work History
Associate Business Process Services
Gainwell Technologies
03.2025 - Current
Working with Providers
Assisting in
Getting logged in their provider account
Helping with pop up and errors while logging into account
Professional and dental claims
Eligibility verification
Assisting with NB-1, NODOs and notification of dates of service
LTC 300 - nursing home PASSR
Medical prior authorizations
Senior Assistant Business Process Services
Gainwell Technologies
08.2022 - 03.2025
Assisting members to get logged into online medical account
Resetting log information
Direct and assist members through online application
Assist members with errors they may be receiving when trying to apply online
Assist with internet connections, settings, pop up blockers
Education
Esthetics
Central Oklahoma College
Oklahoma City, OK2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Associate Business Process Services
Gainwell Technologies
03.2025 - Current
Senior Assistant Business Process Services
Gainwell Technologies
08.2022 - 03.2025
Esthetics
Central Oklahoma College
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