Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Gomes

Manchester,NH

Summary

I am a determined woman with amazing customer service and a passion for it. I have been in management since i was 16 as a shift leader at Dunkin Donuts so i have about 17 years experience working in management with customers. Three years ago I made a leap and changed career paths to get into a company with a 401k and some benefits. The third shift unfortunately isn't working for me though still after 3 years.

I also LOVE management and I am very good at it but customer service is my main passion, I love speaking to customers im very personable and love making them happy I am qualified for many good management positions but i would like to be able to incorporate customer service into that if i do choose a job im the management field again. I am open to trying new Jobs I love learning and im hoping to find my permanent job , career.

Overview

7
7
years of professional experience

Work History

Stock Crew Member

Hannaford Supermarket
02.2021 - Current
  • Sorting Mixed pallets of dry grocery and put them on Metal wheeler based on which aisle they belong in.
  • Stocking the cases to the shelves and rotated.
  • Keeping an eye for out of dated products or damaged,
  • Pulling products forwards towards the front of the shelving, making it look presentable and easier to shop.
  • Helping to reduce out-of-stocks by monitoring inventory levels and letting them know if we are running low and it isn't self replenishing.
  • Showing up on time and completing my shifts
  • Keeping up with computer based learning required by the company.
  • Making sure i take my breaks in a timely manner
  • Just doing anything asked of me and being a team player!

General Store Manager

Aroma Joes - Rock The Cup LLC
03.2017 - 02.2021
  • I ran the day to day tasks/functions it takes to operate a store successfully!
  • Established a positive work environment by ensuring there was open communication with the staff and promoting teamwork and friendships among employees.
  • I Managed all financial aspects of the store including all the ordering of products. food and beverages, balancing out all registers and the safe, Making daily deposits to the banks, change orders.
  • I kept an eye on the food waist and labor costs / percentages.
  • Customer Servies was a big part of my job. Always working with customers, Making sure they get the best service and leave with a smile.
  • I Handled any compliments,complaints or any issues. it was my responsibility to resolved any problems effectively by addressing each concern promptly.
  • I did all the hiring and interviewing as well as the firing. I had certified trainers who i delegated the training to.
  • I did the reprimanding, write ups as well as praises those who deserve it.
  • I did all the scheduling. Usually ranged from having14-22 employees at a time. I was in charge of opening and closing the store each day so if coverage was not found i would need to cover the shift myself.
  • I did Evaluations of employees gave them feedback and guidance.
  • I did the receiving and checking in of all orders as well as weekly inventory of all store products.
  • Handled all inspections wether health, state or corporate.
  • Watched Cameras and review them, keep an eye for theft
  • I handled donations and fundraisers we would cater to
  • Also in the 4 years I achieved awards for new sales records for the store, i kept a consistent budget targets with EXCELLENT labor and food costs which in return brought the profit of the entire business up immensely and i helped to eliminate a lot of unnecessary waste.

Education

High School Diploma -

North Attleborough High School
North Attleboro, MA
05.2007

Skills

  • Positive Attitude

  • Willing to Learn

  • Customer Service

  • Punctual and Reliable

  • Clear Communication

  • Warehouse Safety

  • Quick Learner

  • Motivated Team Player

  • Flexible Schedule

  • Team Leadership

  • POS systems operations

  • Employee Supervision

  • Delegation Abilities

  • Employee Scheduling

  • Inventory Oversight

  • Multitasking and Organization

  • Accurate money handling

Timeline

Stock Crew Member

Hannaford Supermarket
02.2021 - Current

General Store Manager

Aroma Joes - Rock The Cup LLC
03.2017 - 02.2021

High School Diploma -

North Attleborough High School

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Courtney Gomes