Courtney Gonzales
Colorado Springs,CO
Summary
Experienced office manager offering diverse experience in customer service, business management and project coordination, as well as experience in payroll, bookkeeping, and accounting management. Quick-learning with excellent multi-tasking skills and mastery of new technology, as well as experience with multiple payroll platforms, accounting software, and general computer applications. Demonstrated experience with creating systems for payroll, bookkeeping, as well as staff manuals for general HR issues.
Overview
12
12
years of professional experience
Work History
Special Education Paraprofessional
Mountain Song Community School
09.2022 - Current
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Bookkeeper
My Accounting And Taxes
01.2018 - 04.2023
- Assists in processing payroll and payroll reports, as well as bookkeeping duties when applicable.
- Maintained and balanced Quickbooks accounting system for multiple companies, including several non profits.
- Established Quickbooks accounting system to reflect accurate financial records for multiple new companies.
- Reconciled and corrected issues with financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Representative
Ibotta
07.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and collaborated to create policy changes and procedures.
Bookkeeper/Office Manager
Orphan's Tree
03.2018 - 09.2018
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative and office procedures.
- Updated reports, managed accounts, and generated reports for company database.
- Handled all deposits and payments, as well as receipts for the 501c3.
- Developed detailed plans based on broad guidance and direction.
Office Manager
Tantrums Kids Consignment
03.2016 - 12.2017
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Front Desk Manager
Tax And Accounting Specialists
01.2012 - 03.2016
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained multiple schedules for different departments and handled staffing and scheduling.
Education
Associate of Science - Business Administration
Pikes Peak Community College
Colorado Springs, CO05.2025
Skills
- Financial Management
- Cross-Functional Communication
- Business Administration
- Documentation Proficiency
Timeline
Special Education Paraprofessional
Mountain Song Community School
09.2022 - Current
Customer Service Representative
Ibotta
07.2019 - 12.2020
Bookkeeper/Office Manager
Orphan's Tree
03.2018 - 09.2018
Bookkeeper
My Accounting And Taxes
01.2018 - 04.2023
Office Manager
Tantrums Kids Consignment
03.2016 - 12.2017
Front Desk Manager
Tax And Accounting Specialists
01.2012 - 03.2016
Associate of Science - Business Administration
Pikes Peak Community College
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