Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Goodfellow

Pleasant Rigde

Summary

Dynamic professional with a proven track record at Corewell Health, adept in strategic relationship management and engaging training presentations. Excelled in fostering team collaboration and driving initiatives that significantly enhanced operational performance and member satisfaction. Skilled in reviewing technical documentation and adaptable multitasking, consistently delivering beyond expectations.

Overview

20
20
years of professional experience

Work History

Accreditation Manager

Corewell Health
08.2022 - Current
  • Prepared detailed progress reports for senior leadership outlining institutional achievements towards meeting established goals tied to specific accreditations.
  • Assisted faculty members in developing measurable learning outcomes that aligned with both program-level objectives and accreditation expectations.
  • Coordinated the scheduling and logistics of site visits by external evaluators, ensuring a smooth review process for all parties involved.
  • Coordinated with external accrediting bodies, fostering positive relationships and ensuring timely submission of required reports.
  • Conducted thorough audits of departmental practices, identifying areas for improvement and ensuring compliance with accreditation standards.
  • Led cross-functional teams in addressing accreditation findings, developing action plans to address identified gaps or weaknesses.
  • Facilitated communication between various stakeholders throughout the accreditation process including faculty, administration, and accrediting bodies.

On-Site Property Manager

Corewell Health
07.2018 - 08.2022
  • Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
  • Manage performance of contractors and vendors working on property to ensure adherence to work orders and budgets
  • Enhanced property appearance with regular inspections and proactive maintenance.
  • Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
  • Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
  • Coordinated emergency response plans for the property, ensuring safety measures were in place for potential situations.

General Manager

Levy Restaurants/Detroit Lions Training Facility
03.2014 - 06.2018
  • Oversaw $1.5 million budget Detroit Lion’s kitchen and cafeteria
  • Streamlined operational processes by implementing best practices.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Formulated policies and procedures to streamline operations.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Managed budget implementations, employee evaluations, and contract details.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Addressed complaints and feedback with immediate action.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Inside Sales Representative

Dynamic Diagnostics
09.2012 - 03.2014
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.

Clubhouse & Catering Manager

Plum Hollow Country Club
04.2008 - 03.2012
  • Crafted detailed event proposals to secure contracts and exceed client expectations.
  • Curated unique menus to enhance guest experiences for diverse occasions.
  • Developed strong team dynamics for seamless operations during peak service periods.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
  • Designed catering packages to increase sales and guest experience.
  • Fostered collaborative environment, leading to more innovative menu options and presentation styles.
  • Provided detailed event reports to clients, demonstrating transparency and fostering trust.

Membership Director

ClubCorp
01.2005 - 04.2008
  • Analyzed data to identify trends and opportunities for improving the overall member experience.
  • Collaborated with marketing team to create effective promotional materials for attracting new members.
  • Implemented strategic initiatives to drive growth in member acquisition and retention rates.
  • Organized and executed successful events, fostering a sense of community among members.
  • Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
  • Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Education

Bachelor of Arts - Hospitality Business

Michigan State University
East Lansing, MI
05-2003

Skills

  • Reviewing Technical Documentation
  • Engaging Training Presentation
  • Effective Issue Resolution
  • Effective Team Collaboration
  • Deadline-Oriented Planning
  • Thorough Review Skills
  • Effective Troubleshooting Skills
  • Adaptable Multitasking Skills
  • Consistent Dependability
  • Effective Listening
  • Adaptability and flexibility
  • Strategic Relationship Management
  • Collaborative Communication Skills

Timeline

Accreditation Manager

Corewell Health
08.2022 - Current

On-Site Property Manager

Corewell Health
07.2018 - 08.2022

General Manager

Levy Restaurants/Detroit Lions Training Facility
03.2014 - 06.2018

Inside Sales Representative

Dynamic Diagnostics
09.2012 - 03.2014

Clubhouse & Catering Manager

Plum Hollow Country Club
04.2008 - 03.2012

Membership Director

ClubCorp
01.2005 - 04.2008

Bachelor of Arts - Hospitality Business

Michigan State University

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Courtney Goodfellow