Courtney Gowan
Powerhouse
Alvarado,TX
15
Years of experience
Supervisor with 10 years of experience leading multiple teams and exceeding expectations.
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction.
Work History
S&OP Manager
2 Years 9 Months- Streamlined operational workflows to enhance productivity and reduce delays.
- Managed cross-functional teams to ensure alignment with organizational goals and project timelines.
- Developed training programs for staff, enhancing skill levels and operational knowledge.
- Coordinated schedules and workflows, optimizing resource allocation across departments.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated which plant is available for more work
- Coordinated the work load and moved jobs that could not be completed
Account Manager
5 Years 8 Months- Operated a call center and maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence
- Managed day to day work orders from multiple clients from creation, dispatching, retrieving quotes, building quotes, scheduling completion and billing.
- Managed many team mates by providing daily tasks
- Handled client calls
- Work in many portals
Lead teller
3 Years 4 Months- Develop excellent customer service to customers
- Manage teller transactions and balance tellers drawer
- Increased branch profitability by serving as product expert on sophisticated items and products offered by the bank, and offer customers products that meet their consumer and business needs
- Lead vault daily audit
- Daily coaching of tellers with products and service
- Help Service Manager complete daily and monthly tasks
- Lead team of 6 employees
- Assist tellers in processing transactions and finding outages
- Handling customer's questions and various situations with accounts
- Meet and exceed teller sales goals - promoted due to achievements
- Continued education on current banking products and services
Manager
2 Years 5 Months- Professional customer interactions Monitored customer preference to determine focus of sales efforts Managed store team members
- Lead store meetings
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Exceeded targeted sales goals
- Demonstrated tar customers come first or serving them win a sense or urgency
- Maintained trendy and professional customer interactions
- Verified that all merchandising standards were maintained on a daily basis
- Worked as a team member to provide the highest level of service to customers
Education
Highschool
Skills
Customer service
Communication skills
Time management
Computer literacy
Microsoft excel
Microsoft word
Documentation review
Employee management
Employee motivation
Customer engagement
Team leadership
Decision-making
Timeline
S&OP Manager
Sabre Industries
11.2023 - CurrentRead More
Account Manager
Powerhouse
12.2020 - CurrentRead More
Lead teller
Wells Fargo
02.2014 - 06.2017Read More
Manager
Rendon Meats
01.2012 - 06.2014Read More
Alvarado Highschool
Highschool
Read More