Courtney Graziosi
Wakefield,MA
Summary
Dedicated Regional Director of Operations with 20+ years of experience driving Dental teams' performance, productivity, and customer service. Expert in partnership cultivation, new business establishment, and acquisitions. Proficient in overseeing all daily operations and making impactful policy decisions to drive business direction and profitability.
Overview
21
21
years of professional experience
Work History
Regional Director of Operations
Dr. Dental
Boston, MA, MA
01.2023 - Current
- Work with the executive team to develop operational goals aligned with the business strategy.
- Implemented successful business strategies to increase revenue and target new markets.
- Review monthly P&L statements regularly and take corrective actions when necessary.
- Assess and evaluate business procedures and implemented structure to improve day-to-day operations.
- Set goals and expectations for direct reports using the performance review process, holding staff accountable.
- Analyze data across a variety of sources to identify trends, patterns, and areas of opportunity.
- Recognize employees for demonstrating excellent service, resulting in increased company morale.
- Communicate clear and consistent messages regarding departmental goals to produce desired results.
- Oversees personnel by commending or initiating promotions, transfers, and disciplinary measures.
- Successfully improved employment turnover through creating incentive and training programs.
- Organized and oversaw work schedules of departmental managers.
Regional Operations Manager
Simply Dental Management
Hopkinton, MA
09.2019 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of positive company culture while providing excellent customer service to patients.
- Recruited and trained management employees to enable adherence to common standards and procedures.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed operating budgets and processes for each practice and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs to below 4% of production.
- Implemented successful business strategies to increase revenue and target new markets.
- Visited approximately eight locations weekly to ensure each location as fully functional and operating effectively.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Developed, constructed and presented monthly leadership meetings with the managers to teach new processes and build company culture.
- Developed and presented weekly onboarding and orientation for all new employees.
- Worked personally with the Clinical Director and vendors to roll out new equipment and products.
- Managed in office doctor onboarding and developing the clinical team to insure a smooth transition.
- Delegated work to staff, setting priorities and goals.
Real Estate Agent
Keller Williams
Westford, MA
04.2016 - 01.2020
- Managed sales pipeline by actively following up with prospects and hot leads.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Met and exceeded sales goals through consultative sales techniques and closing abilities.
- Managed real estate transactions from initiation to closing.
Practice Manager/Lead Assistant
Biondo and Foley Dental Group
Wilmington, MA
01.2004 - 09.2019
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
- Motivated staff by offering direction and providing constructive feedback.
- Recruited, hired and trained intelligent clinical and administrative staff to bolster skills set of already talented team.
- Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.Maintained all equipment and coordinated repairs to maximize an efficient and up to date clinical space.
- Managed on call after hours cell phone and any after hour emergency patients.
- Maintained and managed all permits and continuing education courses such as OSHA compliance and CPR certifications.
Office Manager/Assistant
Lexington Prosthodontics
Lexington, MA
05.2014 - 08.2017
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Monitored office inventory to maintain supply levels.
- Trained team members in administrative procedures and Dentrix software to keep team efficient and consistent.
- Worked with minimal oversight to review and submit bi-weekly payroll for ten salaried and hourly employees.
- Assisted dentists in permanent and temporary restorative procedures, including analog and digital impressions, applying dental fillings, placing temporary crowns and seating permanent crowns.
- Maintained master calendar and scheduled new appointments based on provider availability.
Education
High School Diploma -
Mt. Juliet High School
Mount Juliet, TN05.2001
Marketing
Volunteer State Community College
Gallatin, TNSkills
- P&L Management
- Workflow management
- Policy and procedure development
- Payroll administration
- Mentoring and coaching
- Staff supervision
- Schedule management
- Team oriented and motivated
- Customer service driven
- Budget Control
- Operations Oversight
- Staff Development
- Hiring and Onboarding
- Policy Development and Enforcement
- Efficient with Power point and Excel
- Employee Motivation
- Team Leadership
- Outstanding Communication Skills
Timeline
Regional Director of Operations
Dr. Dental
01.2023 - Current
Regional Operations Manager
Simply Dental Management
09.2019 - Current
Real Estate Agent
Keller Williams
04.2016 - 01.2020
Office Manager/Assistant
Lexington Prosthodontics
05.2014 - 08.2017
Practice Manager/Lead Assistant
Biondo and Foley Dental Group
01.2004 - 09.2019
High School Diploma -
Mt. Juliet High School
Marketing
Volunteer State Community College
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