Courtney Greco
Unionville,NY
Summary
Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and communicates with proper departments to ensure accuracy. Knowledgeable about loan operations, best practices and regulatory requirements. Hardworking and reliable with strong ability to pick up new procedures or tasks. Highly organized, proactive and punctual with team-oriented mentality. Communicative and team-oriented with proficiency in Microsoft Office applications, Fiserv Navigator applications, FIS Bankway applications and several more. Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities. Complex problem-solver with analytical and driven mindset.
Overview
7
7
years of professional experience
Work History
Business Systems Application Specialist
Orange Bank & Trust
07.2022 - Current
- Enhanced user experience by streamlining software applications and addressing customer needs.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
- Implemented efficient processes to reduce application response times and improve overall performance.
- Collaborated with cross-functional teams to design, develop, and launch new products and features.
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions.
- Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
- Corrected, modified and upgraded software to improve performance.
- Inspected equipment, assessed functionality and optimized controls.
Senior Loan Servicing Specialist
Orange Bank & Trust
03.2020 - 07.2022
- Managed client portfolio by bolstering growth initiatives and maintaining accounts.
- Examined and verified information in loan application and closing documents.
- Updated rate indexes for rate adjustment in computer system.
- Carried out pre-funding and funding functions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Business Banker
Orange Bank & Trust
07.2017 - 03.2020
- Resolved business customer problems and offered technical expertise to answer questions and concerns.
- Enhanced relationships by providing excellent service to small business customers.
- Developed and maintained relationships with customers while generating sales opportunities for financial products.
- Maintained current knowledge of bank offerings for business clients.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Informed customers about new products and lending solutions.
Personal Care Assistant
Community Homehealth Care
11.2016 - 07.2017
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
Some College (No Degree) - Business Administration
Orange County Community College
Middletown, NYHigh School Diploma -
Minisink Valley High School
Slate Hill, NY06.2016
Skills
- Critical thinking
- MS Office
- Clerical
- Working collaboratively
- Database Administration
- Software Development
- End-User Support
- System Administration
- Applications Development
Timeline
Business Systems Application Specialist
Orange Bank & Trust
07.2022 - Current
Senior Loan Servicing Specialist
Orange Bank & Trust
03.2020 - 07.2022
Business Banker
Orange Bank & Trust
07.2017 - 03.2020
Personal Care Assistant
Community Homehealth Care
11.2016 - 07.2017
Some College (No Degree) - Business Administration
Orange County Community College
High School Diploma -
Minisink Valley High School
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