Courtney Greenwald
Roaring Spring,PA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
4
4
years of professional experience
Work History
HR Specialist/Safety Manager
Blair Family Solutions, LLC
10.2022 - Current
- Maintaining employee files to ensure files are current and in compliance with all federal, state, and local guidelines
- Tracks all performance evaluations and notifies department heads when due.
- Maintains all onboarding processes including interviewing, hiring, new employee paperwork, required clearances, and training
- Assists with benefits, worker’s comp, 401k and FMLA
- Performs all administrative functions in HR department
- Communicate and implement employee relation policies to increase employee satisfaction
- Collaborates with leadership team to understand and execute organization’s human resource department and talent strategy as it relates to current and future talent needs, recruiting, retention, and succession planning
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Ensures that teamwork, communication, professionalism, and ethics are top priority
- Conducts audits of payroll, benefits, and other programs and recommends corrective action
- Assists with processing of terminations
- Ensures employee records are filed correctly and kept confidential
- Coordinates all employee events, trainings, and activities
- Abides by company-enforced HR processes and current employment laws and regulations
- Tracking deadlines, creating, and maintaining spreadsheets, creating and maintaining employee files, and assisting employees in paperwork
- Identifies opportunities to minimize workplace injuries, accidents, and health problems
- Conducts employee training on applicable safety standards
- Reviews accidents and incidents reported by employees and visitors to facility.
- Devised and monitored safety performance metrics to assess and improve safety performance
- Researched and devised new safety initiatives and strategies to improve safety performance
- Investigated incidents, determining root causes and implementing corrective actions
- Educated employees on hazardous waste management, emergency response and safe work practices
- Monitored workplace activities to determine compliance with safety regulations and standards
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies
- Developed and implemented safety policies and procedures to promote workplace safety
- Developed and implemented safety programs
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety
- Documented human resources records and maintained confidentiality of sensitive personal information
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes
- Oversaw and managed hiring process and assisted human resources
- Supported coordination of benefits open enrollment activities and process
- Reviewed and screened applicant resumes to identify qualified candidates
- Partnered with management team to coordinate on-boarding and off-boarding processes
- Coordinated and set up meeting materials, presentations and audiovisual systems
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration
- Filed paperwork, sorted, and delivered mail and maintained office organization
Medical Biller & Credentialing Specialist
Blair Family Solutions, LLC
05.2022 - 10.2022
- Assist with key billing functions to ensure accuracy in all claims
- Served as resource regarding insurance resolutions and coding questions
- Review claims to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to submission
- Extensive knowledge with EMR systems as well as PROMISE
- Worked side by side with HIPPA Compliance Officer to ensure that all staff members were properly credentialed and licensed
- Maintained extensive knowledge with billing processes all while keeping client information protected and confidential
- Worked extensively with CPT and POS codes
- Contacted insurances to verify and gain more information on denial of claims
- Assisted in processes of monitoring quality insurance and other protocols necessary to effectively manage programmatic aspects
- Ensure that physicians/therapists and healthcare facility was following relevant regulations
- Maintained records related to insurance contracts and staff credentials.
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues
- Communicated with insurance providers to resolve denied claims and resubmitted
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records
- Posted payments and collections on regular basis
- Reviewed patient diagnosis codes to verify accuracy and completeness
- Adhered to established standards to safeguard patients' health information
- Delivered timely and accurate charge submissions
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable
Support Specialist/Office Manager
The Village at Morrison’s Cove
07.2019 - 05.2022
- Provided outstanding quality customer support with high degree of customer satisfaction, technical expertise, thorough and timely response to customers
- Perform excellent analysis, problem determination, and troubleshooting skills with ability to know when to escalate issues
- Develop and implement office policies and procedures
- Provide administrative support to staff members
- Orchestrated 100+ daily phone calls with clear communication skills, swiftly addressing all questions or concerns
- Oversaw appointment scheduling while remaining proactive and maximizing patient flow
- Collaborated with dozens of professionals to process referrals, verify insurances, update, and organize patient charts and facilitated accounting and billing procedures
- Assisted with management functions of weekly time sheets and schedules
- Assisted with monthly chart audits ensuring that records were in compliance with laws and regulations
- Credentialed staff with various insurance companies
- Assisted with hiring and onboarding processes for new hires.
Education
Master of Science - Human Resources Management
Saint Francis University
Loretto07.2023
Bachelor of Science - Organizational Leadership
Saint Francis University
Loretto08.2021
Associate of Science - Business management
Allegany College of MarylanD
Loretto05.2019
Skills
- Talent Acquisition
- Implementing Policies
- Manage Employee Relations
- Retention Program Development
- File and Records Management
- Time Tracking and Payroll Administration
- Analytical and Critical Thinking
- Complex Problem-Solving
- Onboard New Hires
- Benefits Administrator
- Compensation and Benefits
- Training Development and Execution
- HR Support
- HR Information Systems
- Workforce Improvements
Timeline
HR Specialist/Safety Manager
Blair Family Solutions, LLC
10.2022 - Current
Medical Biller & Credentialing Specialist
Blair Family Solutions, LLC
05.2022 - 10.2022
Support Specialist/Office Manager
The Village at Morrison’s Cove
07.2019 - 05.2022
Master of Science - Human Resources Management
Saint Francis University
Bachelor of Science - Organizational Leadership
Saint Francis University
Associate of Science - Business management
Allegany College of MarylanD
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