Courtney Griffith
Coatesville,PA
Overview
17
17
years of professional experience
Work History
Temporary Store Manager
GameStop
Downingtown, PA
08.2025 - 01.2026
- Oversaw daily operations, ensuring optimal inventory management and store presentation.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented promotional strategies that increased foot traffic and sales efficiency.
- Analyzed sales data to identify trends, driving informed decision-making for stock replenishment.
- Developed employee schedules to maximize productivity while maintaining labor cost efficiency.
- Enforced compliance with health and safety regulations, promoting a safe shopping environment.
- Led monthly team meetings to communicate objectives, drive motivation, and encourage feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Assistant Store Manager
GameStop
Downingtown, PA
02.2024 - 08.2025
- Led daily operations, ensuring compliance with company standards and policies.
- Developed team schedules to optimize staffing levels and enhance customer service.
- Trained and mentored new staff on sales techniques and product knowledge.
- Implemented promotional strategies that increased store visibility and customer engagement.
- Collaborated with management to streamline processes, improving operational efficiency.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Senior Guest Advisor
GameStop
Downingtown, PA
11.2023 - 02.2024
- Led team in delivering exceptional customer service experiences, enhancing guest satisfaction and loyalty.
- Trained new advisors on product knowledge and customer engagement techniques, improving overall team performance.
- Resolved customer inquiries and complaints efficiently, maintaining high standards of service excellence.
- Collaborated with management to optimize store layout and product placement, enhancing visibility of key items.
- Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships.
- Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
- Streamlined check-in and check-out procedures for a more efficient guest experience.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
Cook/Server/Hostess
Tech School Café
Brandywine
09.2009 - 06.2011
- Baking and preparing food.
- Working a cash register.
- Planning events.
Stocker and Shopping Assistant
The Lords Food Pantry
Downingtown
04.2011 - 05.2011
- Stocking Shelves.
- Helping clients pick out food.
- Helping clients feel comfortable.
Animal Caretaker
LeMancha Animal Rescue
Coatesville
04.2011 - 05.2011
- Taking care of animals.
- Sanitizing facilities.
- Feeding animals.
Food Server
VA Hospital
Coatesville
01.2009 - 05.2009
- Waitressing.
- Cleaning dining area.
- Socializing with clients.
Tattoo and piercing apprentice
American Tattoo Company
Thorndale
09.2018 - 2020
- Oversaw daily operations, ensuring optimal inventory management and store presentation.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented promotional strategies that increased foot traffic and sales efficiency.
- Analyzed sales data to identify trends, driving informed decision-making for stock replenishment.
- Developed employee schedules to maximize productivity while maintaining labor cost efficiency.
- Enforced compliance with health and safety regulations, promoting a safe shopping environment.
- Led monthly team meetings to communicate objectives, drive motivation, and encourage feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
High School - undefined
Downingtown East High School
01.2012
Skills
- Baking experience
- social skills
- communication skills
- driving ability
- organizational skills
- networking skills
- editing experience
- IT skills
- computer repair
- animal care experience
- waitressing skills
- Food prep experience
- Sales experience
Timeline
Temporary Store Manager
GameStop
08.2025 - 01.2026
Assistant Store Manager
GameStop
02.2024 - 08.2025
Senior Guest Advisor
GameStop
11.2023 - 02.2024
Tattoo and piercing apprentice
American Tattoo Company
09.2018 - 2020
Stocker and Shopping Assistant
The Lords Food Pantry
04.2011 - 05.2011
Animal Caretaker
LeMancha Animal Rescue
04.2011 - 05.2011
Cook/Server/Hostess
Tech School Café
09.2009 - 06.2011
Food Server
VA Hospital
01.2009 - 05.2009
High School - undefined
Downingtown East High School