COURTNEY GRISSETT
Little River,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Kelly Services
Myrtle Beach, SC
11.2023 - Current
- Follows teacher's instructions for lesson plans, or creates lesson plans if none is available, records attendance according to school procedures, assigns homework according to lesson plans, supplements lesson plans with other classroom activities whenever needed, maintains discipline in the classroom and fosters a safe and productive learning environment in accordance with school policies, compiles reports for teachers that includes student attendance, lesson-plan progress, disciplinary actions, and positive developments.
- Implemented school policies and procedures in the classroom.
- Created an environment conducive to learning while managing challenging behaviors.
- Ensured that each student had access to appropriate materials and resources.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Administered tests and assessments according to school guidelines.
- Utilized educational technology to enhance learning experiences.
- Facilitated discussions to encourage critical thinking and student engagement.
- Encouraged student participation and active learning in the classroom.
- Fostered a positive learning environment that promoted mutual respect.
- Operated computers or audio-visual aids to supplement class presentations.
- Led or moderated classroom discussions and guided exploratory thought.
Customer Service Intake Representative
SC Department Of Health And Human Services
Columbia, SC
01.2022 - 06.2024
- Greeted customers and provided excellent customer service.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Addressed and resolved client concerns or complaints related to the intake process.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Dental Hygiene Assistant
Heartland Dental
Myrtle Beach, SC
07.2023 - 11.2023
- Ensured that all instruments were properly cleaned and sterilized before each use.
- Cleaned and disinfected surfaces in operatories between patients.
- Prepared treatment rooms for patient examinations, sterilized instruments and equipment, set up trays with instruments and materials needed by the dentist.
- Recorded information regarding treatments rendered in patient charts accurately and completely.
- Maintained inventory of supplies and ordered new items when necessary.
- Tracked patient records, verified confidentiality, accuracy and completeness of data and controlled access to records.
- Updated patient records with new data and treatment information.
Substitute Teacher
Horry County School
Conway, SC
02.2018 - 11.2023
- Reviews and implements lesson plans, mentors and engages with students, gives clear instructions and helps students understand the lessons, maintains discipline and control of the classroom, fosters a safe and nurturing learning atmosphere, administer and records quizzes, homework, projects, and exams, observes and follows school policies.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Maintained accurate records of student performance, attendance and behavior.
- Implemented classroom rules to maintain order and discipline.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Server
Lulu's Restaurant
North Myrtle Beach, SC
04.2018 - 11.2019
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Associate of Applied Science - Business Administration
Horry Georgetown Technical College
SC05-2021
Some College (No Degree) - Applied And Professional Ethics
Coastal Carolina University
SCSkills
- Multi-Line Phone Systems
- Follow-up skills
- Data Entry
- Decision-Making
- Analytical Skills
- Customer Service
- Problem-solving aptitude
- Adaptability
- Critical Thinking
- Time management abilities
- Active Listening
- Excellent Communication
- Professionalism
- Effective Communication
- Computer Proficiency
- Organizational Skills
- Attention to Detail
- Team Collaboration
References
- Bionca Shields, bshields4082@gmail.com, 910-527-4936
- Akeem Thomas, server, La Cima Restaurant, 850-454-4666
- Monica Collier, monicacollier36@yahoo.com, 843-450-0490
Timeline
Substitute Teacher
Kelly Services
11.2023 - Current
Dental Hygiene Assistant
Heartland Dental
07.2023 - 11.2023
Customer Service Intake Representative
SC Department Of Health And Human Services
01.2022 - 06.2024
Server
Lulu's Restaurant
04.2018 - 11.2019
Substitute Teacher
Horry County School
02.2018 - 11.2023
Associate of Applied Science - Business Administration
Horry Georgetown Technical College
Some College (No Degree) - Applied And Professional Ethics
Coastal Carolina University
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