Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Grotzinger

Wilmington,NC

Summary

Quick learner who is highly motivated to always do better and learn more. Goal-oriented person who loves making relationships with people. Consistency and being on time is very important to uphold expectations.

Overview

3
3
years of professional experience

Work History

Sales Associate/Receiving Associate

Bed Bath & Beyond
Wilmington, NC
05.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Tanning Consultant

Sun Tan City
Wilmington, NC
08.2021 - 04.2022
  • Educated clients on health and safety of tanning facilities and procedures.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Maintained clean and stocked front counter area.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Assigned clients to appropriate facilities based on desired treatments and health needs.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Hostess

Shagger Jacks
Oak Island, NC
07.2019 - 07.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Checked and restocked server areas and organized and got change for front counter.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

Education

Certificate - Dental Assisting

MedCerts
Online
07.2022

High School Diploma -

South Brunswick High School
Southport, NC
06.2021

Skills

  • Team building
  • Flexible and Adaptable
  • Self-Motivated
  • Decision-Making
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Planning and Coordination
  • Attention to Detail
  • Good Telephone Etiquette
  • Organization and Time Management

Timeline

Sales Associate/Receiving Associate

Bed Bath & Beyond
05.2022 - Current

Tanning Consultant

Sun Tan City
08.2021 - 04.2022

Hostess

Shagger Jacks
07.2019 - 07.2021

Certificate - Dental Assisting

MedCerts

High School Diploma -

South Brunswick High School

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Courtney Grotzinger