COURTNEY GUITREAU
Folsom,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Bayou Medical LLC
02.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Prepared accurate and timely financial reports for management, facilitating data-driven decision-making processes.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Loan Processing Assistant
The Weeks Team
07.2017 - 02.2018
- Communicated with clients daily on obtaining required documentation
- Handled loan applications from start to finish
- Worked with outside companies and law offices to obtain insurance and title quotes
- Performed data entry
- Researched and solved client issues.
Loan Processing Assistant
The Weeks Team
07.2017 - 02.2018
- Communicated with clients daily on obtaining required documentation
- Handled loan applications from start to finish
- Worked with outside companies and law offices to obtain insurance and title quotes
- Performed data entry
- Researched and solved client issues.
Branch Service Leader
Regions Bank - Metairie Branch
06.2016 - 07.2017
- Promoted bank services and products
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Adhered to bank security and audit procedures
- Researched and solved client issues on all accounts
- Handled all interviews and new hires
- Developed in house training program
- High volume money handling
- Maintained confidential bank records and client information.
Hospitality Services Manager
Don's Seafood
07.2015 - 06.2016
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Optimized staffing schedules based on anticipated occupancy rates, maintaining appropriate levels of personnel during peak times without sacrificing service quality or increasing labor costs unnecessarily.
- Reduced employee turnover rates by implementing comprehensive hiring practices focused on selecting dedicated professionals committed to providing excellent hospitality service.
- Directed foodservice operations including menu selection development reflecting seasonal ingredients, maintaining high standards of culinary excellence.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
No Degree - Business Administration And Management
University of New Orleans
New Orleans, LANo Degree - Business Administration And Management
Delgado Community College
New Orleans, LASkills
- Staff management / scheduling
- Money handling
- Account receivable / payable handling
- Payroll
- Bookkeeping
- Experience with Microsoft office programs and Quickbooks
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Account Reconciliation
- Inventory Control
- Employee Training
- Team Supervision
- Travel Coordination
Timeline
Office Manager
Bayou Medical LLC
02.2018 - Current
Loan Processing Assistant
The Weeks Team
07.2017 - 02.2018
Loan Processing Assistant
The Weeks Team
07.2017 - 02.2018
Branch Service Leader
Regions Bank - Metairie Branch
06.2016 - 07.2017
Hospitality Services Manager
Don's Seafood
07.2015 - 06.2016
No Degree - Business Administration And Management
University of New Orleans
No Degree - Business Administration And Management
Delgado Community College
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