Courtney Gurges

Front desk receptionist:

• Managing check-in and check-outs for my guests.
• Updated guest information into Choice Advantage (property management system) routinely to ensure everything is up to date.
• Enter data for guests reservations, and updated to reflect room changes, assigned housekeepers in which units/ rooms to clean.
• Handled boat slip reservations with Skyware, and providing assistance to boaters with directions.
• Handling online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Greeted guests, answered general questions
• Regularly clean the main office/lobby.

Housekeeping:

• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• take inventory of linen closet every other week along with keeping and maintaining a clean and organized linen closet.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Returned rooms to occupant-ready status to satisfy future guests.
• Ensured that all health standards were met
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

• Ensuring I verify age to meet the requirements for purchase of alcohol.
• Effectively multitasked within fast-paced environment.
• Upsold customers from shelf to premium brands to help boost sales.
• Planned and coordinated special events to boost customer numbers and profits.
• Greeted guests with friendliness and professionalism.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.

• Ensured that all plates were properly garnished before being served to customers.
• Informed management of any issues that arose while preparing or expediting orders.
• Assisted in maintaining a clean and organized work area throughout each shift.
• Adhered to established policies regarding cash handling procedures.