Courtney Hadzikostas

Office Administrator /Surgical Coordinator

Gynecology Surgery

Bay Shore

05.2024 - Current

Managed patient scheduling for efficient office operations in a gynecology surgery setting.
Coordinated communication between medical staff and patients to ensure clarity.
Maintained accurate patient records using electronic health record systems.
Assisted in billing and insurance verification processes to streamline payments.
Organized office supplies and inventory to ensure smooth daily functions.
Handled patient inquiries and provided information on services offered.
Supported staff training on administrative procedures and software usage.
Developed office protocols to enhance patient experience during visits.
Coordinated and managed daily administrative operations of the office.
Performed clerical duties such as photocopying, faxing and scanning documents.
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Organized and maintained filing systems, including electronic databases and records.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Composed correspondence such as letters, emails, memos, reports and other documents.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Processed invoices on a timely basis according to established procedures.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Processed financial documents, contracts, expense reports and invoices.
Filtered emails based on importance and escalated issues to leadership.
Reviewed employee time sheets for accuracy prior to submission for payroll processing.
Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Prepared special reports by collecting, analyzing and summarizing information from various sources.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Explained company personnel policies, benefits and procedures to employees or job applicants.
Provided assistance with the planning of events such as staff meetings or conferences.
Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Automated office operations by managing client correspondence and data communications.
Checked figures and postings for correct entry and proper codes.
Greeted visitors warmly upon arrival at the office premises.
Ensured compliance with applicable laws regarding employment practices.
Coordinated with IT department to resolve technical issues and maintain office software updates.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Coordinated surgical schedules for gynecology procedures and patient consultations.
Managed patient records and ensured compliance with healthcare regulations.
Facilitated communication between surgeons, nurses, and patients regarding surgery details.
Organized pre-operative assessments and post-operative follow-ups for patients.
Scheduled and coordinated necessary diagnostic tests prior to surgeries.
Provided education to patients about surgical procedures and recovery expectations.
Collaborated with insurance companies to verify coverage for surgical services.
Organized patient charts for surgical procedures and ensured accuracy of all documents.
Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons.
Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
Checked patient insurance and collected pre-authorizations from providers.
Scheduled follow-up appointments as designated by physician.
Located scheduling barriers and implemented appropriate solutions.
Worked with operating facilities to schedule procedures on behalf of surgeons.
Managed patient check-in and check-out procedures and processed payments.
Distributed treatment and procedural information to patients.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Arranged hospital admissions for patients as required.
Scheduled and confirmed patient appointments and consultations.
Ordered and maintained supply inventory for medical office.
Performed bookkeeping duties, preparing and sending financial statements or bills.

Summary

Overview

Work History

Office Administrator /Surgical Coordinator

Surgical Coordinator

Education

Medical Assistant -

Skills

References

Timeline

Office Administrator /Surgical Coordinator

Surgical Coordinator

Medical Assistant -

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