Courtney Hagfors

• Provided direct and indirect nursing care to patients during transitional recovery stage postoperatively and following medical surgical hospitalizations under the direction of a registered nurse or doctor
• Achieved competency of assessing, monitoring, preforming and documenting treatment progress, symptoms, and cares within the nursing setting
• Attained knowledge of nursing skills in health promotion through care plan management including medications, PICC lines, feeding tubes, wound vacs, drains and cares within the Scope of Practice
• Developed patient educational skills through reinforcement to patients and their families on the safe treatment of their condition, decreasing complications and reducing length of transitional care stay
• Implemented nursing knowledge promoting safety and providing competent care to those with neurodegenerative disorders in a nursing-based memory care setting
• Coordinates effectively with interprofessional team members including physical therapy, occupational therapy, dietary, providers, hospice, and homecare within the healthcare setting.

• Experience providing culturally competent care to individuals across the lifespan experiencing medical and psychiatric emergencies.
• Successful facilitation of prompt interprofessional communication with nurses, providers, EMS, law enforcement, social work, and specialists.
• Developed ability to successfully work in a fast-paced environment while utilizing critical thinking skills to efficiently obtain vital signs, specimen collections, blood draws and initiation of IV access.
• Maintained a clean and organized emergency department, ensuring a safe environment for patients and staff compliant with health and safety standards.
• Participated in ongoing training programs to stay current on best practices in emergency medicine.

Developed strong relationships with school age, adolescents and children with disabilities, fostering trust through professionalism and reliability in transportation services provided.

Followed all relevant traffic laws and safety regulations.

Successfully maintaining DOT licensing, physicals & drug tests

Followed all relevant traffic laws and safety regulations.

• Achieved quarterly goals, advanced training, and promotions in a timely manner.
• Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

• Assisting in management of the teller team and training new tellers to ensure a consistent level of excellent service across the team.
• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
• Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Gained knowledge working with grieving families and individuals.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.