Courtney Haley-Shaw

• Driving to destinations, delivering goods in efficient and polite manner.
• Delivered goods and products to customer on time and in excellent condition.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Adapting driving through traffic conditions.
• Maintaining all paperwork, in regards to money, time, deliveries and costs.

• Driving to destinations, delivering goods in efficient and polite manner.
• Delivered goods and products to customer on time and in excellent condition.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Adapting driving through traffic conditions.
• Maintaining all paperwork, in regards to money, time, deliveries and costs.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Described product highlights and benefits to help guide purchasing decisions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Managed large janitorial teams of one million square feet of Seattle-Tacoma Airport.
• Customer service and liaison between Port of Seattle and janitorial staff.
• Route manager for more than 20 accounts throughout Puget Sound region.

Scheduling, taking inventory, checking on all mechanical equipment and ensuring all equipment and supplies are delivered in a timely manner for quality service.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Identified individual employee's unique work styles and adapted management methods.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.