Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Hall

Dolton ,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Advocate4me Rep Govt Consumer Operations

United Healthcare Group
11.2022 - Current


  • Enhanced company reputation by providing exceptional customer service and support.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
  • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
  • Review and research incoming healthcare claims from members and providers (doctors, clinics, etc) by navigating multiple computer systems
  • Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

Supervisor of Operations

Greyhound Lines, Inc.
10.2008 - 09.2022
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Established goals and objectives, developed policies and procedures and initiated and enhanced systems
  • Managed all aspects of customer relationships on a daily basis, which resulted in increased customer satisfaction
  • Spearheaded the implementation of new account with frequent shippers
  • Researched and resolved customer complaints in a timely manner, which resulted in increased customer satisfaction
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Hired, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 40 plus employees.

Education

Certificate - Business

Kennedy King College
Chicago, IL

High School Diploma -

Emil G Hirsch High School
Chicago, IL
06.2000

Skills

  • Needs analysis
  • Telephone reception
  • Records Management
  • Technical Troubleshooting
  • Customer Support
  • Staff Training
  • Goal-oriented mindset
  • Disciplined and very efficient in multi tasking

Timeline

Advocate4me Rep Govt Consumer Operations

United Healthcare Group
11.2022 - Current

Supervisor of Operations

Greyhound Lines, Inc.
10.2008 - 09.2022

Certificate - Business

Kennedy King College

High School Diploma -

Emil G Hirsch High School

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Courtney Hall