Courtney Hall
Lancaster,TX
Summary
Establishing myself as a driven, hardworking, and detail-oriented worker with a wealth of knowledge and experience in quality control processes. Solid foundation in ensuring consistent product standards and successful leadership of initiatives to improve inspection procedures resulting in enhanced product reliability. Proficient in identifying defects and collaborating with teams to implement corrective actions to maintain high-quality standards. Experienced Administrative Assistant/Office Personnel with one year of experience as an Admin Assistant and three years in the Residential industry. Known for energetic and reputable nature, possessing a strong work ethic, professional demeanor, and superb initiative skills. Strong leadership abilities and enjoy guiding and leading team members, friends, and family alike.
Overview
6
6
years of professional experience
Work History
Quality Control Technician
American Textile Co.
06.2024 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Verify work orders and to ensure that all the correct product items is on the lines before production starts.
Patient Access Representative
UT Health Emergency
03.2023 - 11.2023
- As a Patient Access Rep., my job responsibilities are to work directly with the patients and help them understand the process of getting all the medical information.
- Collected patient’s demographic information, obtaining all the consent forms needed and making sure to explain thoroughly what they entail, and furthermore collecting any payments that is needed.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Customer Service Representative
Express Employment Professionals
11.2021 - 01.2023
- My role is to call clients regarding satisfaction of services, reviewing their case to see if they may need additional services, contacting discharged clients regarding follow-up care and communicating information to supervisors and directors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Assistant
Express Employment Professionals
08.2021 - 10.2021
- Scheduled/ re-scheduled appointments and processed payments
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Cashier
Lowe’s Home Improvement
05.2021 - 08.2021
- My job was to greet the customers as they approached the registers and checked them out in a timely manner
- I maintained the flow of the front end to make sure that the lines were down
Sales Associate
HomeGoods, TJX Companies
02.2021 - 04.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Build and maintain an effective relationship with peers and upper management to drive team success toward common sales, service, and operational goals
- Assisted customers by showing them exactly where we store the desired items they need
- I also greet the customers as they enter and leave the store and making sure that they are highly satisfied with our service
- I spend my time as a cart cleaner to make sure each cart is sanitized after each use to make sure that we are staying safe due to the state of the world currently
Administrative Assistant
The Tyler United Wesley Foundation at TJC
05.2020 - 04.2021
- I assist in the day to day running of the TJC Wesley Foundation and in carrying out the vision of the Wesley Foundation by providing clerical and bookkeeping support as directed.
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Entered invoice data into a data worksheet and updated details, including customer contacts and delivery dates to keep information current.
- Tended to any housing duties such as, making sure that the dormitory is running smoothly and making sure that the RAs and Staff have what they need to fulfill their job duties.
- Kept a record of all housing violations and making sure that our staff completes their hours each week; and log them into the appropriate worksheets.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Resident Assistant
The Tyler United Wesley Foundation at TJC
01.2019 - 05.2020
- Served as positive role model for diverse group of individuals
- Motivated students to become involved on campus and our events that we have during the semester
- Advised peers on personal, career and academic concerns
- Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities
- Participated in meetings and training, including person and group development
- I also encourage qualified returning residents to apply to becoming an RA and shared the benefits of becoming one
Housekeeper
UT Health Tyler
02.2019 - 10.2019
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Education
Associate of General Studies - Nursing
Tyler Junior College
Tyler, TX05.2020
Skills
- Administrating
- Organization
- Communication
- Multitasking
- Problem-solving
- Leadership
- Excel
- Product inspection
- Documentation expertise
- Data entry proficiency
- Patient confidentiality
- Customer service
Accomplishments
- Made TJC's Spring 2020 Semester Dean's List
- June 2017 - CRYSTAL Scholarship award Recipient
- Recognized as Tyler Junior College Wesley Foundation Student Employee of the Year (2019-2020)
Timeline
Quality Control Technician
American Textile Co.
06.2024 - Current
Patient Access Representative
UT Health Emergency
03.2023 - 11.2023
Customer Service Representative
Express Employment Professionals
11.2021 - 01.2023
Assistant
Express Employment Professionals
08.2021 - 10.2021
Cashier
Lowe’s Home Improvement
05.2021 - 08.2021
Sales Associate
HomeGoods, TJX Companies
02.2021 - 04.2021
Administrative Assistant
The Tyler United Wesley Foundation at TJC
05.2020 - 04.2021
Housekeeper
UT Health Tyler
02.2019 - 10.2019
Resident Assistant
The Tyler United Wesley Foundation at TJC
01.2019 - 05.2020
Associate of General Studies - Nursing
Tyler Junior College
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