Courtney Hamlin
Osceola,IN
Summary
Maintaining calm under pressure, I excel at building customer relationships and enhancing their experience, contributing to repeat business and positive reviews.
Overview
2024
2024
years of professional experience
Work History
Bartender
Embassy Suite-Hilton
Bartender & Server
Carmela’s Macris Restaurant
South Bend, IN
10.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
Bruno’s Pizza
Mishawaka, IN
08.2012 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Addressed issues and resolved customer complaints to establish trust and reliability.
PCA
Memorial Hospital
South Bend, IN
09.2015 - 08.2016
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Bank Teller
Mutual Bank
Mishawaka
02.2014 - 09.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Processed applications for new accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
Penn High School
Mishawaka, IN06.2013
Skills
- Making up seasonal drinks
- Counting inventory
- Staff training
- Documentation and reporting
Timeline
Bartender & Server
Carmela’s Macris Restaurant
10.2022 - 06.2023
PCA
Memorial Hospital
09.2015 - 08.2016
Bank Teller
Mutual Bank
02.2014 - 09.2015
Cashier
Bruno’s Pizza
08.2012 - 05.2019
Bartender
Embassy Suite-Hilton
Penn High School