Courtney Hamm
Decatur,AL
Summary
Detail-oriented team player with strong organizational skills. Dependable with proven success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Purchasing Specialist
Sonoco
06.2022 - Current
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Utilized software including: Coupa, Oracle EBS, and Sage Pro to order, track and invoice product shipments.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in team setting, providing support and guidance to 6 purchasers.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
Recruiting & Candidate Marketing Manager
Sonoco
04.2021 - Current
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Managed recruitment team and educated and mentored new advisors.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Customized wording of job profiles, social media techniques and website subscriptions.
- Designed, developed and implemented successful recruitment process to fill more than 40 vacancies each year.
- Streamlined recruiting processes for entire team.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Optimized email campaigns to increase open and click-through rates.
- Utilized market trends and target audience statistics to effectively and appropriately market open positions.
- Created company brand messaging, collateral materials, events, and promotional strategies.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Store Leader
Maurices, A Division Of Ascena Retail Group
01.2018 - 04.2021
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Elevated team performance with motivational approach and excellent training abilities.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Boosted brand awareness through creative and multifaceted marketing strategies.
Operations Manager
Ulta Beauty Inc.
02.2013 - 01.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Increased profit by streamlining operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Arts - Business Management
Western Governors University
Salt Lake City, UT01.2025
Skills
- Great Attitude
- Excellent Oral and Written Communication
- Organized
- Resourceful
- Self-Motivated
- Go-Getter
Accomplishments
- Documented and resolved 8.3% annual loss by implementing blind inventory cycle counts which led to a reduction to 3.8% loss.
- Achieved employee retention from 22% to 89% within 13 months through effectively creating employee recognition and rewards programs.
- Met sales goals despite the pandemic, because of our strong commitment to our customer base and appreciation programs.
Timeline
Senior Purchasing Specialist
Sonoco
06.2022 - Current
Recruiting & Candidate Marketing Manager
Sonoco
04.2021 - Current
Store Leader
Maurices, A Division Of Ascena Retail Group
01.2018 - 04.2021
Operations Manager
Ulta Beauty Inc.
02.2013 - 01.2018
Bachelor of Arts - Business Management
Western Governors University