courtney hamner
Bertram
Overview
12
12
years of professional experience
Work History
Department Manager
Floor & Decor
02.2023 - Current
- Led team in daily operations, ensuring efficient workflow and adherence to company standards.
- Implemented inventory management practices, reducing stock discrepancies and improving order accuracy.
- Trained and mentored staff on product knowledge and customer service best practices.
- Developed scheduling strategies to optimize labor costs while meeting department goals.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Coordinated with cross-functional teams to enhance operational efficiency and customer satisfaction initiatives.
- Drove process improvements, increasing productivity through streamlined procedures and team collaboration.
- Managed budget allocation for department expenses, ensuring financial targets were consistently met.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Assistant Department Manager
Floor & Decor
11.2022 - 02.2023
- Assisted in managing daily operations, ensuring seamless workflow and customer satisfaction.
- Collaborated with team members to enhance product displays and optimize store layout.
- Supported inventory management through accurate tracking and stock replenishment processes.
- Trained new staff on customer service standards and operational procedures.
Owner Operator
Self Employed Franchisee
09.2013 - 07.2022
- Managed daily operations, ensuring smooth workflow and efficiency.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed and implemented process improvements to enhance service delivery.
- Maintained inventory levels, optimizing stock management practices.
- Ensured compliance with safety regulations and company policies consistently.
- Streamlined scheduling processes to improve employee productivity and satisfaction.
- Cultivated customer relationships, enhancing loyalty and repeat business opportunities.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
Education
High School Diploma - General Studies
Westwood Hs
Austin, TXTimeline
Department Manager
Floor & Decor
02.2023 - Current
Assistant Department Manager
Floor & Decor
11.2022 - 02.2023
Owner Operator
Self Employed Franchisee
09.2013 - 07.2022
High School Diploma - General Studies
Westwood Hs