Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Courtney Hanson

Sacramento,CA

Summary

Motivated professional with a strong work ethic and proven adaptability. Demonstrates exceptional interpersonal skills and excels in customer service, multitasking, and time management. Capable of mastering new skills quickly and working effectively without supervision. Committed to enhancing customer experiences and supporting team objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ADAS Technician

Protech Automotive Solutions
Sacramento, CA
01.2025 - Current
  • Recalibrate vehicle camera, radars, and sensors to OE specifications utilizing MaxiSys software.
  • Engage with service advisors to deliver spreadsheet detailing requirements for each vehicle
  • Created and distributed invoices to ensure timely billing processes.
  • Maintained precise financial records for effective reporting and analysis.
  • Ensured accuracy in billing and payments to insurance companies, minimizing errors.
  • Reconciled discrepancies to uphold financial integrity and accountability.
  • Collaborated with training department to optimize operational efficiency.
  • Verified timely invoice dispatch to enhance client satisfaction.

Hairstylist

Great Clips
Sacramento, CA
02.2019 - 12.2024
  • Maintained payroll operations in strict accordance with company policies and procedures.
  • Provided exceptional customer service to enhance client satisfaction.
  • Assisted management in tracking weekly and monthly KPIs.
  • Addressed client needs effectively to ensure optimal service delivery.
  • Handled phone inquiries and performed clerical tasks as required.
  • Monitored inventory levels, placing orders based on demand forecasts.
  • Updated and maintained customer records to ensure accuracy and accessibility.

Assistant Store Manager

CosmoProf
Sacramento, CA
01.2022 - 01.2023
  • Analyzed sales goals, ensuring achievement of monthly objectives.
  • Oversaw store sales team, effectively delegating tasks and evaluating performance.
  • Trained and mentored staff to enhance skills and productivity.
  • Provided exceptional customer service and resolved complaints promptly.
  • Handled cash transactions and performed reconciliations accurately.
  • Utilized Microsoft Office Suite for reporting and documentation.
  • Developed relationships with customers, partners, and vendors to drive sales.
  • Maintained a clean, visually appealing store environment.

CSR/Team Leader

TeleDirect
Sacramento, CA
08.2017 - 02.2019
  • Oversee day to day teams operation and performance including customer resolutions.
  • Cultivated a positive, productive work environment to enhance team morale and efficiency.
  • Managed daily operations, optimizing resource allocation across 15 CSR agents.
  • Executed regular employee performance evaluations, focusing on KPIs and first call resolution.
  • Handled escalated customer complaints to ensure timely issue resolution and satisfaction.
  • Created, edited, and formatted various documents including reports and presentations.
  • Led team meetings to share best practices and foster collaboration among team members.
  • Maintained confidentiality while handling sensitive information with discretion.
  • Set clear weekly goals for the team to drive performance improvements.

Hairstylist

Brockway Hair Design
Rocklin, CA
08.2016 - 08.2017
  • Maintain professional relationships with clients.
  • Answering phones, making appointments and processing follow up client needs.
  • Educate customers on products and hair care maintenance.
  • Process daily sales and transactions.

Hairstylist

Supercuts
Folsom, CA
09.2015 - 06.2016
  • * Sanitize workstations and tools such as scissors and combs.
  • Analyze clients' hair and recommend beauty treatments or suggest hair styles.
  • Sell retail and hair care products.
  • Executed a variety of haircuts, colors, and styling techniques for diverse clients.
  • Developed strong relationships with clients, fostering loyalty and repeat business.

Hairstylist

GetACut
Sacramento, CA
08.2014 - 09.2015
  • * Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Consulted with clients to determine desired hairstyles and services.
  • Maintained cleanliness and organization of workstations and tools throughout the day.
  • Adhered to safety standards while using styling tools and chemicals responsibly.

Education

High School Diploma -

Center High School
Antelope
05-2013

Skills

  • Customer service and support
  • Invoice processing and payroll
  • Conflict resolution strategies
  • Effective communication skills
  • Employee training and development
  • Administrative support functions
  • Organizational skills and efficiency

Affiliations

  • Gardening
  • Organizing
  • Reading

Certification

  • Cosmetology License, Obtained May 2014

Languages

English
Full Professional

References

References available upon request.

Timeline

ADAS Technician

Protech Automotive Solutions
01.2025 - Current

Assistant Store Manager

CosmoProf
01.2022 - 01.2023

Hairstylist

Great Clips
02.2019 - 12.2024

CSR/Team Leader

TeleDirect
08.2017 - 02.2019

Hairstylist

Brockway Hair Design
08.2016 - 08.2017

Hairstylist

Supercuts
09.2015 - 06.2016

Hairstylist

GetACut
08.2014 - 09.2015

High School Diploma -

Center High School

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