Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Harding

Wilmington,NC

Summary

Former high school educator with over 9 years of experience, looking to transition to the field of higher education. Strong background in theatre, program management, and customer engagement. Dedicated to leveraging skills of communication, creative problem solving and leadership to provide support and growth to any department in need.

Overview

11
11
years of professional experience

Work History

Business Support Associate

First Bank
08.2023 - Current
  • Adapted, learned and demonstrated proficiency in multiple programs for banking within one month.
  • Managed approximately 20 to 30 incoming calls, emails and enrollment forms per day from customers for increased customer satisfaction.
  • Solved complex problems for customers by analyzing data and conducting further research as needed.
  • Collaborated with all other teams within the bank to complete tasks efficiently.

Independent Contractor

Tech on Duty
06.2015 - Current
  • Delivered outstanding service to outside companies renting the building regarding their light and sound needs within their rental contract deadline.
  • Fostered collaboration among team members when working on larger-scale projects requiring diverse expertise.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose in high stress situations.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Independent Contractor, Backstage Hand

Opera House Theatre Company
06.2015 - Current
  • Frequently hired during 4 show summer season to assist with backstage set, costume, and technical changes.
  • Required to think on my feet and help actors and technicians at a moment’s notice, increasing value within the team.

Theatre Instructor

New Hanover High School
07.2014 - 06.2023
  • Implemented innovative teaching techniques to accommodate diverse learning styles, resulting in improved student comprehension.
  • Cultivated a strong passion for theatre arts in students by implementing engaging and relevant lesson plans.
  • Coordinated costuming, set design, lighting, sound, and prop management tasks effectively within tight production timelines for NHHS Spring Productions.
  • Continually sought out opportunities for professional development to stay current on best practices in theatre education, incorporating new strategies into classroom instruction.
  • Created, scheduled, adjusted as needed: rehearsals, showcases, and performances for NHHS Program, to put on 3 performances per class per semester and one spring musical each year.
  • Acquired, utilized, and instructed students while integrating new applications and technology during a pandemic.
  • Maintained open lines of communication with parents to address concerns, share progress updates, and celebrate student achievements.
  • Evaluated and graded students' class work, performances, projects, assignments and papers, based on the NC Essential Standards.

Theatre Instructor

Creative Arts Camp
06.2015 - 08.2023
  • Promoted an inclusive and diverse learning environment, ensuring all students felt welcomed and valued within the theatre community.
  • Helped campers to collaborate to create and edit new performance projects in week long time frames.
  • Developed unique exercises that promoted team building among cast members, improving overall group dynamics during productions.
  • Collaborated with fellow instructors to develop meaningful cross-curricular connections between theatre and other subjects.

Sales Associate

West Elm
07.2013 - 12.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts, Theatre Education -

University of North Carolina At Charlotte
Charlotte, NC
12.2013

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Project Management
  • Leadership Qualities
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Calendar Management
  • Microsoft applications proficiency
  • Excellent Written and Verbal Communication

Timeline

Business Support Associate

First Bank
08.2023 - Current

Independent Contractor

Tech on Duty
06.2015 - Current

Independent Contractor, Backstage Hand

Opera House Theatre Company
06.2015 - Current

Theatre Instructor

Creative Arts Camp
06.2015 - 08.2023

Theatre Instructor

New Hanover High School
07.2014 - 06.2023

Sales Associate

West Elm
07.2013 - 12.2013

Bachelor of Arts, Theatre Education -

University of North Carolina At Charlotte

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Courtney Harding