Courtney Hargers
Hutto,TX
Summary
Dynamic Account Representative Specialist with a proven track record at CB Hardware, excelling in customer engagement and account management. Leveraged CRM proficiency to enhance client satisfaction and streamline processes, achieving significant revenue growth. Known for exceptional communication and attention to detail, fostering strong client relationships and driving successful outcomes.
Overview
10
10
years of professional experience
Work History
Account Representative Specialist
CB Hardware
02.2021 - 08.2025
- Conducted regular account reviews to ensure customer satisfaction levels remained consistently high throughout the partnership lifecycle.
- Collaborated with sales team to develop strategies that achieved revenue growth and market expansion.
- Built strong relationships with clients through consistent communication and thorough followups.
- Streamlined internal processes for account management resulting in improved efficiency within the department.
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Set and achieved company defined sales goals.
Caseworker
Salvation Army Store
09.2020 - 02.2021
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Facilitated client support groups to provide resources and assistance.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Office Manager
GC Composites
04.2015 - 05.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
Stony Point High
Round Rock, TX05-2002
Skills
- CRM proficiency
- Performance tracking
- Goal oriented
- Customer engagement
- Account management
- Data tracking
- Teamwork
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Cash handling
Timeline
Account Representative Specialist
CB Hardware
02.2021 - 08.2025
Caseworker
Salvation Army Store
09.2020 - 02.2021
Office Manager
GC Composites
04.2015 - 05.2020
Stony Point High