Courtney Harkness
Greer,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
Simpsonville, SC
08.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
CNA
NHC Mauldin
Greenville, SC
01.2023 - 08.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Security Officer
Bon Secours Healthcare System
Greenville, SC
01.2022 - 01.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
Senior Sandwich Artist
SUBWAY®Restaurants
Greer, SC
10.2021 - 01.2022
- Prepared sandwiches according to customer specifications using ingredients such as breads, meats, cheeses, spreads, condiments, and toppings.
- Operated cash registers to process payments from customers.
- Monitored product freshness and restocked items as necessary.
- Cleaned and maintained the sandwich station area throughout shift.
- Adhered to all sanitation standards for food preparation areas including countertops, utensils, equipment, storage areas and refrigerators.
- Conducted regular cleaning of restaurant interior and exterior surfaces including floors tables chairs walls windows doors.
- Performed opening closing duties such as setting up stations stocking ingredients prepping foods.
- Assisted other team members during peak hours to ensure smooth operation of the restaurant.
Assistant Manager
Ridley's Family Market
Wellington, CO
07.2019 - 07.2021
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Unarmed Security Guard
Securitas Security Services USA
Fort Collins, CO
11.2019 - 04.2021
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Addressed customer complaints in a polite and professional manner while adhering to company policies and procedures.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Provided friendly and professional assistance to employees, visitors and customers.
Cashier
McDonald's
Wellington, CO
01.2016 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
Poudre High School
Fort Collins, CO05-2016
Some College (No Degree) - Healthcare Management
Greenville Technical College
Greenville, SCSkills
- Complaint resolution
- Information Security
- Data Collection
- Data Entry
- De-Escalation Techniques
- Report Preparation
- Researching
- Reading Comprehension
- Customer Service
- Problem-solving abilities
- Critical Thinking
- High-energy attitude
- Positive and professional
Affiliations
- Outside of work I prioritize my mental, and physical health.
- Enjoy hiking, running, weight lifting, home projects, getting the family together, and running around with the children.
Timeline
Customer Service Representative
Domino's Pizza
08.2023 - 02.2024
CNA
NHC Mauldin
01.2023 - 08.2023
Security Officer
Bon Secours Healthcare System
01.2022 - 01.2023
Senior Sandwich Artist
SUBWAY®Restaurants
10.2021 - 01.2022
Unarmed Security Guard
Securitas Security Services USA
11.2019 - 04.2021
Assistant Manager
Ridley's Family Market
07.2019 - 07.2021
Cashier
McDonald's
01.2016 - 11.2019
High School Diploma -
Poudre High School
Some College (No Degree) - Healthcare Management
Greenville Technical College
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