Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Courtney Harrison

Greenville

Summary

Dynamic real estate professional with an active Alabama license, adept at market research and client communication. Proven success at Exit Garth Realty in negotiating contracts and enhancing customer relationships. Known for attention to detail and adaptability, consistently delivering exceptional service and facilitating smooth transactions for buyers and sellers.

Before transitioning into real estate. I gained valuable experience as a C.S.R at Ingevity, where I managed customer communications, processed orders and optimized sales operations. My time as a Branch Manager at Credit Central allowed me to refine my leadership skills, oversee daily operations, and develop strategies to enhance customer retention. I bring a versatile skill set, adaptability, and a problem-solving mindset to every professional challenge. I take pride in my ability to lead, collaborate, and drive positive results in any work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Exit Garth Realty
Montgomery
03.2025 - Current
  • Assist clients in buying, selling, and leasing properties
  • Conduct market research and provide clients with data-driven property evaluations
  • Negotiate contracts and ensure smooth transactions
  • Develop and maintain relationships with potential buyers and sellers
  • Create marketing plans and promotional materials to attract clients
  • Conduct property showings and open houses to generate interest
  • Analyze real estate trends to provide competitive pricing advice
  • Prepare and process legal documents related property transactions
  • Coordinated appointments to show homes to prospective buyers.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Researched current listings available in the area using multiple listing service.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Developed and presented purchase offers to sellers for consideration.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Prepared comparative market analysis to estimate properties' value.
  • Responded promptly to client inquiries via phone or email.
  • Attended industry events such as conventions and seminars.
  • Presented properties to potential buyers and addressed questions.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative

Ingevity
Greenville
04.2024 - Current
  • Respond to customer inquiries and process purchase orders efficiently
  • Communicate order confirmations and provide timely updates on any changes
  • Manage and verify invoices while ensuring accurate billing processes
  • Collaborate with sales representatives to update pricing on expired quotes
  • Maintain detailed records of customer interactions and transactions
  • Analyze customer patterns to optimize order processing
  • Work closely with supply chain teams to ensure timely order fulfillment
  • Updated databases with new and modified customer data.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered customer inquiries via phone, email, and chat.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Updated system with order specifics and customer details, preferences, and billing information.

Branch Manager

Credit Central
Greenville
01.2019 - 02.2023
  • Oversaw daily branch operations, ensuring compliance with financial regulations
  • Managed loan processing, approvals, and disbursements
  • Conducted strategic marketing initiatives to increase customer acquisition
  • Trained and supervised staff, fostering a high-performance work environment
  • Built strong relationships with clients to improve customer retention
  • Analyzed financial reports to identify areas for operational improvement
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Coordinated approval or rejection of lines of credit for personal loans.
  • Resolved escalated customer complaints in a timely manner.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.

Assistant Manager

Covington Credit
Greenville
09.2016 - 01.2019
  • Assisted in overseeing branch operations and financial transactions
  • Conducted sales and marketing initiatives to attract new clients
  • Ensured timely collection of overdue accounts while maintaining positive customer relationships
  • Assisted in loan processing and documentation management
  • Monitored branch performance and suggested improvements
  • Created customer service training programs for employees
  • Maintained detailed records of loan applications approvals
  • Provided personalized financial solutions for customers based on

Machine Operator

SMART Alabama
Luverne
01.2016 - 01.2016
  • Operated and maintained machinery for efficient production
  • Adhered to safety protocols and procedures to maintain a secure work environment
  • Collaborated with the team members to optimize production workflow
  • Performed routine maintenance checks to minimize downtime solutions
  • Assisted in training new employees on machine operation protocols
  • Maintained detailed production logs for quality assurance purposes
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.

Front Desk Clerk

Quality Inn & Suites
Greenville
01.2012 - 01.2016
  • Managed front desk operations, including guest check-ins and check-outs
  • Provided excellent customer service by addressing guest needs and concerns
  • Conducted night audits and reconciled financial transactions
  • Assigned housekeeping duties and ensured room readiness
  • Managed hotel reservations and coordinated with travel agencies
  • Assisted in resolving guest complaints and special requests
  • Trained new front desk staff on hotel procedures and customer service
  • Processed invoices, receipts, and cash transactions accurately

Education

High School Diploma -

Greenville High School
Greenville, AL
05-2004

Skills

  • Market research
  • Customer relationship management
  • Client communication
  • Active Alabama real estate license
  • Multitasking capacity
  • Active listening
  • Interpersonal communication
  • Adaptability
  • Customer Service
  • Professionalism
  • Attention to detail
  • Time management

Certification

  • Alabama Real Estate License 3/2025

References

References available upon request.

Timeline

Real Estate Agent

Exit Garth Realty
03.2025 - Current

Customer Service Representative

Ingevity
04.2024 - Current

Branch Manager

Credit Central
01.2019 - 02.2023

Assistant Manager

Covington Credit
09.2016 - 01.2019

Machine Operator

SMART Alabama
01.2016 - 01.2016

Front Desk Clerk

Quality Inn & Suites
01.2012 - 01.2016

High School Diploma -

Greenville High School

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