COURTNEY HARRISON BLEVINS
EAST YORK
Summary
Demonstrated success in administering benefits, building up employee satisfaction and coordinating paperwork. Proficient in managing program updates, enrollment periods and plan negotiations.
Overview
8
8
years of professional experience
Work History
Benefits Administrator
BeneCurv
Bel air
05.2023 - Current
- Provided excellent customer service and support to employees on benefits related inquiries
- Managed daily operations of employer-sponsored benefit programs including enrollment, eligibility determination and COBRA administration
- Fulfilled all reporting requirements of all relevant government rules and regulations, including Employee Retirement Income Security Act (ERISA)
Virtual Assistant
Move Forward Virtual Assistant
Lancaster
02.2019 - 04.2023
- Responded to emails in a timely manner while providing accurate information
- Handled confidential information with total discretion
- Utilized Microsoft Office Suite proficiently for document creation, editing purposes
- Provided administrative support for efficient office operations
- Answered telephones to give information to callers, take messages, or transfer calls
- Assisted in the preparation of presentations, documents, and other materials needed for meetings
- Conducted online searches to locate relevant resources or information requested by clients or colleagues
- Supported clients through personal document management, calendar organization, and collateral preparation for meetings
- Maintained an up-to-date filing system to ensure easy access to documents when needed
- Created, maintained and entered information into databases
Patient Coordinator
Medstar
Bel air
01.2017 - 02.2019
- Performed administrative duties such as filing documents or entering data into electronic health records systems
- Provided excellent customer service by responding to patient inquiries in a timely manner
- Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork
- Fostered a positive environment for both staff members and patients through effective problem solving techniques
- Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues
- Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency
- Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA
- Answered phone inquiries from patients regarding their healthcare needs
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders
- Verified patient insurance coverage before scheduling appointments or providing treatment
Education
Associate of Applied Science - Business Administration And Management
Harford Community College
Bel Air, MD05-2011
Skills
- Account updating
- Complaint resolution
- Scheduling
- Strategic sales
- Administrative support
- Call center operations
- Time management
- Client relations
- Documentation
- Relationship building
- Researching
- Follow-up skills
- Multi-task management
- Strong teamwork
- Microsoft Office Suite
- Typing proficiency
- Refunds processing
- CRM software proficiency
- Adaptive team player
- Compliance monitoring
- Employee benefits
- Benefits administration expertise
- Program updates
- Regulatory compliance
- Enrollment coordination
Strengths
- Multitasking
- Adaptability
- Teamwork
- Communication
References
References available upon request
Timeline
Benefits Administrator
BeneCurv
05.2023 - Current
Virtual Assistant
Move Forward Virtual Assistant
02.2019 - 04.2023
Patient Coordinator
Medstar
01.2017 - 02.2019
Associate of Applied Science - Business Administration And Management
Harford Community College
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