Summary
Overview
Work History
Education
Skills
Certification
Memberships and Community Activities
Timeline
Generic

Courtney Hart

Indianapolis,United States

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Network Project and Program Manager

AT&T
11.2021 - Current
  • Managed 125 strategic fiber optic projects with numerous sub-projects or workstreams from end to end.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Identified program obstacles and communicated possible impacts to team.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Real Estate Broker

Carpenter Realtors
06.2019 - Current
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.

Outside Plant Design Engineer

AT&T
11.2020 - 11.2021
  • Increased network performance by analyzing existing infrastructure and recommending upgrades as needed.
  • Reduced project completion time by utilizing GIS tools for accurate mapping and data analysis.
  • Worked on pole installation and conduit application processes.
  • Streamlined work processes by collaborating with construction teams to ensure seamless execution of designs.
  • Contributed to cost savings through effective materials management and resource allocation during projects.

Manager Network Services

AT&T
12.2018 - 11.2020
  • Managed 14 linemen employees and evaluated employee performance and conveyed constructive feedback to improve skills.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Professional-Client Services Project Manager

AT&T
11.2016 - 12.2018
  • Successfully managed 112 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

AT&T Technology and Operations Development Coach

AT&T
02.2014 - 11.2016
  • Monitored and analyzed business performance for 12 management teams to identify areas of improvement and make necessary adjustments.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee skill sets to identify areas for improvement and create tailored development plans.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager Network Services

AT&T
08.2011 - 02.2014
  • Managed up to 30 network professionals, fostering collaboration to meet organizational goals.
  • Conducted regular performance evaluations, identifying areas for team improvement.
  • Mentored junior team members for career growth and advancement.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Network Technician

AT&T
05.2007 - 08.2011
  • Provided exceptional customer experiences while installing or repairing DSL and VDSL services in both residential and commercial settings.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
  • Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Installed and configured network printers and other peripheral devices.

Education

Bachelor of Science - Business Management

Indiana Wesleyan University
Marion, IN
04.2024

High School Diploma -

Arlington High School
Indianapolis
06.1993

Associate of Science - Business

Indiana Wesleyan University
Marion, IN
04.2022

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Process Improvement
  • Technical understanding
  • Team Leadership
  • Project Coordination
  • MS Office Applications
  • Stakeholder Management

Certification

  • Licensed Real Estate Broker
  • Licensed Barber

Memberships and Community Activities

  • Member, Mount Pleasant Baptist Church
  • Member, Sumner A. Furniss Lodge #61 of Prince Hall Free and Accepted Masons
  • Member, Project Manager Network
  • Member, Project Manager Institute
  • Mentor, Indiana Juvenile Center
  • Facilitator, Fathers and Families
  • Coach, Pike Youth Football League
  • Volunteer, AT&T Aspire Mentoring Academy
  • Volunteer, AT&T Pioneers

Timeline

Lead Network Project and Program Manager

AT&T
11.2021 - Current

Outside Plant Design Engineer

AT&T
11.2020 - 11.2021

Real Estate Broker

Carpenter Realtors
06.2019 - Current

Manager Network Services

AT&T
12.2018 - 11.2020

Professional-Client Services Project Manager

AT&T
11.2016 - 12.2018

AT&T Technology and Operations Development Coach

AT&T
02.2014 - 11.2016

Manager Network Services

AT&T
08.2011 - 02.2014

Network Technician

AT&T
05.2007 - 08.2011

Bachelor of Science - Business Management

Indiana Wesleyan University

High School Diploma -

Arlington High School

Associate of Science - Business

Indiana Wesleyan University

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Courtney Hart