Courtney Hartley
Medford,OR
Summary
Highly organized Opening Shift Manager with [Number] years of [Industry] experience. Adept at customer service and employee supervision with extensive knowledge of Both kitchen and customer service. Skilled at cooking preping and fast accuracy and [Software] use.
Overview
17
17
years of professional experience
Work History
Opening Shift Manager
Burger King
Medford, OR
08.2016 - 07.2023
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided training and mentoring to new team members on customer service techniques.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in an efficient and professional manner.
- Prepared end-of-day reports summarizing sales figures, labor costs, inventory levels and any operational issues encountered during my shift.
- Maintained a safe work environment by monitoring employee performance and implementing safety protocols.
- Opened facility daily and prepared areas for service.
- Utilized strong leadership skills to motivate team members towards achieving daily objectives.
- Handled customer service issues and rectified employee problems.
- Supervised all activities related to customer service during my shift.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems to enhance performance and add new features.
CREW
McDonald's Restaurant
Fort Collins, CO
06.2008 - 05.2009
- Took orders from patrons and input selections into store computer system.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups, and bags.
- Adhered to health department regulations regarding food handling procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Restocked kitchen supplies including food products and utensils.
- Scrubbed and polished counters to remove debris and food.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Presented orders to guests within anticipated service times.
- Brewed and served coffee and tea with preferred add-ins.
- Interacted pleasantly with guests to deliver quality customer service.
- Assisted patrons in making menu selections.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Bagger
Safway
Highlands Ranch, CO
11.2007 - 12.2007
- Cleaned containers, supplies or work areas using cleaning solutions.
- Illustrated solid work ethic and commitment through consistent attendance.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Monitored stock levels in store checkout areas and restocked as needed.
- Bagged groceries for customers quickly and accurately.
- Assisted with stocking shelves when necessary.
- Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Assisted customers with loading their purchases into their vehicles.
- Adhered to all safety protocols while operating cash register or other equipment as needed.
Sandwich Maker
SUBWAY®Restaurants
Highlands Ranch, CO
12.2006 - 04.2007
- Checked out customers efficiently at the end of their order transaction.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Took orders, prepared foods and processed payments in full-service establishment.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Followed proper procedures for preparing and storing food in accordance with health codes.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Greeted customers in a friendly manner and answered questions about menu items.
- Processed payments on cash register and counted back bills and change to patrons.
- Organized food preparation stations and regularly replenished supplies.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted customers, answered questions and resolved complaints.
Education
High School Diploma -
Fort Collins High School
Fort Collins, CO05-2009
Skills
- Payment Processing
- Surveillance Systems
- Facility Opening
- Performance Evaluation
- Store Organization
- POS Operations
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Opening Shift Manager
Burger King
08.2016 - 07.2023
CREW
McDonald's Restaurant
06.2008 - 05.2009
Bagger
Safway
11.2007 - 12.2007
Sandwich Maker
SUBWAY®Restaurants
12.2006 - 04.2007
High School Diploma -
Fort Collins High School
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