Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Hathorne

Saucier,MS

Summary

Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Mentor Network
Biloxi, MS
08.2024 - Current
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Recorded client status progress and challenges in logbooks and reports.

Shift Manager

McDonald's Restaurant
Gulfport, MS
04.2023 - 08.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.

Direct Support Professional

Mentor Network
Gulfport, MS
05.2021 - 03.2022
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Drove clients to doctors' appointments and social outings.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Used approved crisis intervention techniques in emergency situations.
  • Transported clients to doctor's appointments and errands.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted with planning and coordination of activities and outings based on individual needs.

Direct Support Professional

South Mississippi Regional Center
Long Beach, MS
07.2014 - 06.2016
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Assisted individuals in learning and developing new skills.
  • Assisted individuals in development of social skills to become integrated in community.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Education

High School Diploma -

Gulfport Job Corp
Gulfport
02-2015

Skills

  • Care Delivery
  • Client documentation
  • ADL support
  • Direct Patient Care
  • Behavioral Management
  • Patient Management

Certification

  • Adult CPR & AED/ Standard First Aid
  • Course Completion Date : May 20,2023- Renewal Date: May 20, 2025

Timeline

Direct Support Professional

Mentor Network
08.2024 - Current

Shift Manager

McDonald's Restaurant
04.2023 - 08.2024

Direct Support Professional

Mentor Network
05.2021 - 03.2022

Direct Support Professional

South Mississippi Regional Center
07.2014 - 06.2016

High School Diploma -

Gulfport Job Corp

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Courtney Hathorne