Summary
Overview
Work History
Education
Skills
Certification
Education Achievements
Timeline
Generic

Courtney Hays

Mancos,Colorado

Summary

My recent cyber security training paired with my personal use of virtual machines has just been the start of my journey into IT and cyber security. Currently seeking positions as a SOC analyst, cyber threat team and I am currently studying for PenTest+ Cert. I' am looking for the opportunity to start my new career, in which I can apply my knowledge to help myself and the business grow. I have over 15 years of hospitality and customer services experience in a wide range of industries; majority of which was positioned at managerial level or higher. Throughout my experience in various leadership roles, I have developed a strong appreciation for teamwork and collaboration. I believe true leadership is about supporting others and ensuring collective success. Utilizing my skills learned with hands on experience via virtual machines has equipped me with the knowledge of a great starting point to learn and easily merge to your company standards. I find threat hunting and risk management highly enticing and would love to experience that and more with this team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner & Operator

CC Picnic Co
01.2023 - Current
  • Company Overview: Private catering and party planning company for Southwest Colorado
  • Offering detailed curated services for private events, project coordinator, day-to-day tasks
  • Handling marketing, client's interactions, POS, legal coordination & state regulations
  • Managed day-to-day business operations

Lead Server

Boathouse
01.2023 - 02.2025
  • Constantly highest sales
  • Multitasking customer service as well as constant communication with head chef/ owners
  • Full time waitress and bartender, head catering staff, highly rated customer service
  • Continued learning/ extensive knowledge of food and wine pairings and fine dining
  • Supported needs of wait staff, attended to specific needs of countless customers daily

Front of House Manager

El Moro
01.2020 - 01.2024
  • Streamlined operations and prioritized tasks, allowing resulting increase revenue by 25%
  • Weekly manager meeting
  • Multiple recognitions for excellent customer service skills and relations
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Data Analyst/ MMJ Vendor Consult

Canna-Val
01.2018 - 01.2020
  • Company Overview: Remote MMJ Vendor Consult
  • Head of patient data, input all information into internal database, vendors coordination
  • Retaining confidentiality and integrity with patient data from Colorado and Illinois sites
  • Daily phone/ zoom consultations and meetings
  • Stayed current on state and federal MMJ compliances for all business locations in multiple states
  • Remote MMJ Vendor Consult

Director Of Operations

Lux Leaf
01.2017 - 01.2019
  • Created and set SOPs, increasing overall company sales, improved productivity and efficiency within
  • Conducted weekly team meetings, staff and patient oversight
  • Organized 2-4 educational seminars annually, marking and organizing the events
  • Worked closely with state and federal officials to maintain compliance

Education

PenTest+ PT-003 Course - Security governance, Incident Response, IAM, Security principles, IT asset security, Cryptography, Social Engineering, IT fundamentals & assets management

Technical Institute of America
Remote, Colorado
04.2025

Cybersecurity Analyst Boot Camp - Microsoft end point security, Networking Fundamentals, CISCO, Subnetting, Linux, Network Addressing, Python, Cloud Security, Network Routing, Wireshark, Firewalls and Threat Protection

University of Colorado at Boulder
Remote, Colorado
10.2024

Associate of Science - Dietetic Technician, Advanced nutrition, Business management, Therapeutic Nutrition I-III, Advanced Anatomy & Physiology with labs

Briarwood College
Bristol, Connecticut
06.2011

Skills

  • Virtual Box
  • Linux
  • Kali
  • Ubuntu
  • Windows OS
  • MAC OS
  • Python
  • CISCO
  • CLI
  • Wireshark
  • Microsoft Office
  • ThriveTDX Arena
  • Canva
  • Canvas
  • METRC Advanced
  • Zoom
  • Toast POS
  • Clover POS
  • HIPAA/Confidentiality trained

Certification

  • CompTIA Security+ Certification
  • Serv Safe Food and Alcohol Certified
  • Registered Dietetic Technician
  • Food handlers Certification

Education Achievements

  • Cybersecurity Labs & Projects, University of Colorado & Technical Institute of America, I created home VM lab environments with Kali and Windows for more practice as well as learning ethical hacking techniques through TryHackMe.
  • Vulnerability and Threat Management, Knowledge and practice with various techniques, tools and services such as DLP, SIEM, EDR. Implementing IPS and consistent monitoring of systems, applications and infrastructure.
  • Networking, Administrative duties executed using Linux CLI including network configuration and system management. Utilizing security methodologies and tools such as 802.1X, VPNs, and Firewalls.
  • Risk Management, Ability to demonstrate the importance of high-level security and implementing prevention tactics, as well as other system hardening techniques.
  • Security Architecture, Knowledge and experience with virtualizations, maintaining high availability across networks, the essential use centralized and decentralized systems.

Timeline

Owner & Operator

CC Picnic Co
01.2023 - Current

Lead Server

Boathouse
01.2023 - 02.2025

Front of House Manager

El Moro
01.2020 - 01.2024

Data Analyst/ MMJ Vendor Consult

Canna-Val
01.2018 - 01.2020

Director Of Operations

Lux Leaf
01.2017 - 01.2019

Cybersecurity Analyst Boot Camp - Microsoft end point security, Networking Fundamentals, CISCO, Subnetting, Linux, Network Addressing, Python, Cloud Security, Network Routing, Wireshark, Firewalls and Threat Protection

University of Colorado at Boulder

PenTest+ PT-003 Course - Security governance, Incident Response, IAM, Security principles, IT asset security, Cryptography, Social Engineering, IT fundamentals & assets management

Technical Institute of America

Associate of Science - Dietetic Technician, Advanced nutrition, Business management, Therapeutic Nutrition I-III, Advanced Anatomy & Physiology with labs

Briarwood College
Courtney Hays