Summary
Overview
Work History
Education
Skills
Accomplishments
Graduationdate
Personal Information
Certification
Languages
Timeline
Generic
Courtney Hazard

Courtney Hazard

New York City

Summary

Hardworking and experienced customer service specialists with several years of experience serving as a supportive employee in high volume settings. Bringing forth the ability to manage in fast-paced environments with poise and grace. Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Well-rounded Personal Care Aide with [Number] years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and [Task]. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Attentive [Job Title] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Logan Staffing Solutions
09.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Cashier/Line Cook

Glacé Cafe
10.2022 - 02.2023
  • Managed all monetary exchanges in the restaurant by taking orders and ringing up transactions, served as a liaison between the customer, the managerial staff and the kitchen staff, and kept the front area of the restaurant clean and well stocked
  • Also answered phone calls using proper phone etiquette and received food orders from customers, preparing them efficiently and accurately.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.

Cashier/Barista

IKrave Cafe
05.2021 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

McDonald's
03.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Barista

Starbucks
03.2018 - 11.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Receptionist

Fins & Things Caribbean Seafood Bar & Grill
07.2017 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

Highschool Diploma -

McArthur Highschool
06.2018

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Behavioral Management
  • Housekeeping tasks
  • Decision-making support

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.

Graduationdate

08/2015

Personal Information

  • Place of Birth: Worcester, Massachusetts
  • Date of Birth: 04/19/2000
  • Nationality: Jamaican / Lebanese

Certification

  • PCW - Personal Care Worker

Languages

English
Full Professional

Timeline

Direct Support Professional

Logan Staffing Solutions
09.2023 - Current

Cashier/Line Cook

Glacé Cafe
10.2022 - 02.2023

Cashier/Barista

IKrave Cafe
05.2021 - 05.2021

Cashier

McDonald's
03.2019 - 07.2019

Barista

Starbucks
03.2018 - 11.2018

Receptionist

Fins & Things Caribbean Seafood Bar & Grill
07.2017 - 08.2017

Highschool Diploma -

McArthur Highschool

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Courtney Hazard