COURTNEY HEADLEY

• Customer Service Professional with the main objective to create a unique experience while catering to the client's needs and making them feel special.
• Performs secretarial and clerical duties such as correspondence, calendar coordination, reports, meeting notes, managing office supplies and equipment, screening email and phone correspondence, handles and directs all calls and greeting visitors. Handles basic office duties, assist in office projects.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering, stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Handled office operations by implementing efficient organizational systems to manage client information and documentation.
• Improved efficiency in the office by automating routine tasks such as appointment scheduling and document management using modern software tools.
• Facilitated clear communication between clients and financial advisors through prompt response to inquiries via phone or email.
• Provided administrative support for new account opening procedures following established compliance guidelines closely.
• Developed strong relationships with clients through consistent follow-up communications and personalized attention to their financial needs.
• Coordinated schedules and timelines for events.
• Gathered, organized and input client and prospect data in CRM.
• Established long-term relationships with clients by consistently delivering exceptional service.
• Processed outgoing tax documents, made photocopies, and filed paperwork.
• Sorted mail and distributed it to the appropriate places.
• Maintained records, either physical or electronic, of business transactions.

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.

• Answer questions regarding the store and its merchandise.

• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.

• Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing and unforgettable experience.

• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.

• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG).

• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.

• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.

• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.

• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.

• Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.

• Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.

• Maintain and build good Guest relationships to develop a client based business.

• Lead by example with a high level of showmanship, excellent customer service and attentiveness.

• Recognize and communicate Guest Levels with the Team.

• Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates.

• Coachable – allows Manager to educate them in their sales presentation.

• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.

• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend.

• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis.

• Maintain a positive attitude at all times creating a positive floor culture.

• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.

• Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.

• Motivate Teammates to initiate and complete daily tasks.

• Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through teammates and guests.

• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.

• Demonstrate leadership actions during segments.

• Awareness of Guests in the store and ensure they are being helped.

• Demonstrate how to get the Guest involved with product.

• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new employees and scheduled interviews.
• Assisted store management with banking needs.
  

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Recommended products to customers, thoroughly explaining details.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Cultivated customer loyalty, promoted repeat business and improved sales.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Managed timely and effective replacement of damaged or missing products.

• Cross-trained and provided back up for customer service managers.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Performed cash, card and check transactions to complete customer purchases.

• Used POS system to enter orders, process payments and issue receipts.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked flexible hours; night, weekend, and holiday shifts.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Maintained energy and enthusiasm in fast-paced environment.

• Took proactive approach in identifying, investigating, and resolving guest issues.
• Promoted service-first culture, empowering employees with knowledge to meet guest needs and solve diverse problems.

• Oversaw smooth, professional check-in experiences for all guests, driving excellence at both front desk and concierge services.

• Kept staff well-informed about changing policies and upcoming events through regular staff meetings and postings.

• Helped to increase property business by assisting with marketing efforts.

• Empowered employees through motivational strategies and expert training to exceed customer expectations.

• Met coverage demands with well-balanced schedules and staff assignments.

• Maintained organized, efficient front desk with regular attention to housekeeping needs.

• Ran smooth shifts each day, checking operations regularly and correcting problems without delay

• Kept impeccable records, schedules, and financial accounts.

• Trained new team members on company procedures, customer service and issue resolution.
• Confirmed appointments, communicated with clients, and updated client records.

• Elevated team performance with expert training and mentoring of new associates.

• Protected workers from harm with well-structured and consistently enforced safety procedures.

• Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards.

• Organized schedules and daily assignments for team of 20, leveraging individual knowledge and strengths to maximize team success.

• Engaged guests with warm conversation, building bar loyalty and encouraging repeat business

• Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment.

• Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

• Ensured all liquor was properly secured before, during, and at end of shift.

• Minimized errors by keeping up with every customer's preferences and current tab.

• Trained and supervised bar staff to deliver exceptional service to customers.

• Trained and mentored all new servers, bringing each up to speed quickly on policies, procedures, and strategies for team success.

• Stayed on top of wide work, shift change, and closing tasks, delegating work during slower periods.

• Prepared for and executed special events and private gatherings for customers.

• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.