Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Heikkinen

Grove City,OH

Summary

Customer-focused professional with experience in retail environments, specializing in customer service, conflict resolution, and team collaboration. Strengths include active listening skills to understand and address customer needs effectively. Previous roles highlight ability to improve team efficiency, enhance customer satisfaction levels, and contribute positively to overall business performance.

Overview

8
8
years of professional experience

Work History

Customer

Crash Champions
Hilliard, Ohio
04.2022 - Current
  • Worked collaboratively with other team members to ensure smooth daily operations of the store.
  • Provided excellent customer service by listening attentively to customers' needs.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Offered suggestions for improving customer experience within the store environment.
  • Resolved customer complaints in an efficient manner while maintaining a positive attitude.
  • Answered customer inquiries regarding products, services, and store policies.
  • Operated cash register to process transactions quickly and accurately.
  • Handled phone calls from customers requesting information about products or services offered by the store.
  • Maintained a clean and organized work area at all times.

Teller

PNC Bank
Grove City, OH
06.2020 - 04.2022
  • Processed wire transfers for customers both domestically and internationally.
  • Explained the features of various banking products available to customers.
  • Explained account information to customers in detail as needed.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Maintained accurate records of all transactions and customer interactions.
  • Balanced cash drawers on a daily basis.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Manager

Pizza Hut
Grove City, OH
02.2017 - 02.2020
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with industry regulations and company policies.
  • Conducted performance reviews for team members.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Directed recruitment, hiring, and training of new staff members.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

High School Diploma -

ECOT
Columbus
06-2010

Skills

  • Complaint Handling
  • Data Entry
  • Call Management
  • Product Knowledge
  • Account updating
  • Consultative Sales
  • Appointment Scheduling
  • Report Generation
  • Inbound and Outbound Calling
  • Customer Service

Timeline

Customer

Crash Champions
04.2022 - Current

Teller

PNC Bank
06.2020 - 04.2022

Manager

Pizza Hut
02.2017 - 02.2020

High School Diploma -

ECOT

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Courtney Heikkinen