Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Helms-Colwell

Jeffersonville,IN

Summary

Proactive Program Supervisor with extensive experience in managing daily operations, patient scheduling, and call center performance. Skilled in resolving customer complaints, ensuring HIPAA compliance, and overseeing team development. Brings strong leadership, attention to detail, and a customer service focus to drive team efficiency and improve satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Float

WomanCare
01.2024 - Current
  • Completed necessary paperwork accurately and efficiently for proper documentation of daily activities.
  • Supported management with administrative tasks such as filing paperwork or ordering supplies when needed.
  • Managed cash transactions accurately, ensuring proper handling of cash drawer during shift changes and at closing time.
  • Resolved customer complaints promptly, demonstrating empathy and professionalism while finding satisfactory solutions.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.

Supervisor

PharmaCord
05.2020 - 11.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
  • Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.

Program Supervisor

Indiana Mentor Network
01.2019 - 05.2020
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.

Call Center Supervisor

AIG Service Net
01.2016 - 04.2017
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Education

Master of Science - Human Resource Management

Sullivan University
Louisville, KY
06.2023

Bachelor of Science - Healthcare Administration

Purdue University Global
Indianapolis, IN
09.2019

Skills

  • Strong teamwork
  • Customer service focus
  • Time management expertise
  • Sales experience
  • Data entry proficiency
  • Compassionate Care

Timeline

Float

WomanCare
01.2024 - Current

Supervisor

PharmaCord
05.2020 - 11.2023

Program Supervisor

Indiana Mentor Network
01.2019 - 05.2020

Call Center Supervisor

AIG Service Net
01.2016 - 04.2017

Master of Science - Human Resource Management

Sullivan University

Bachelor of Science - Healthcare Administration

Purdue University Global

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Courtney Helms-Colwell