Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Courtney Helton-Alexander

Courtney Helton-Alexander

Phoenix,AZ

Summary

Professional channel management expert with extensive experience in developing and maintaining strategic partnerships. Proven track record in driving business growth through effective partner engagement and collaboration. Known for strong focus on teamwork and adapting to evolving business needs, ensuring consistent achievement of results.

Overview

8
8
years of professional experience

Work History

Channel Account Manager- NSP

SonicWall
05.2020 - 08.2025
  • Drove year-over-year revenue growth by developing and executing targeted sales strategies across CDW SMB and enterprise sales teams.
  • Enabled 500+ account managers through training sessions, product updates, and joint business planning, increasing SonicWall adoption and seller engagement.
  • Designed and managed partner incentive programs and events, resulting in stronger pipeline growth and improved partner participation.
  • Collaborated with cross-functional teams to align go-to-market strategy, resulting in consistent quota attainment and expanded SonicWall market share.
  • Built and nurtured long-term relationships with CDW stakeholders, contributing to sustained partner loyalty and business success.
  • Organized partner and customer events aimed at strengthening relationships within our channel network while showcasing our products and services.

Inside Channel Account Manager- NSP

SonicWall
02.2019 - 05.2020
  • Collaborated with Field Channel Account Managers to support opportunities and guide partner sales cycles.
  • Provided ongoing support to partner sellers by assisting with deal structuring, product positioning, and opportunity management.
  • Tracked performance metrics and generated reports to ensure alignment with quarterly and annual revenue goals.
  • Designed and launched sales campaigns and incentive programs that generated new pipeline opportunities and increased partner engagement.
  • Focused on account manager breadth by expanding enablement, education, and relationships across CDW’s sales teams to strengthen SonicWall’s presence.

Installed Base Security Specialist

SonicWall
05.2017 - 02.2019
  • Understand and communicate technology road-maps/vision and associated technical advantages of proposed solutions.
  • Identify cost effective and practical alternatives for customer by bundling product solutions to maximize opportunities while meeting customer needs.
  • Provide accurate and timely updates of pipeline and forecast utilizing SalesForce. Collaborate with Outside Sales, SEs, Channel Partners and DMRs and bring value and support the sales strategy.
  • Managed approximately a total of 60 calls, emails/activities per day

Education

No Degree - Undergraduate Courses

Paradise Valley Community College
Phoenix, AZ

Skills

  • Channel Sales & Partner Enablement
  • Business Development & Revenue Growth
  • Relationship Building & Stakeholder Management
  • Program & Incentive Development
  • Training & Sales Enablement
  • Go-to-Market Strategy
  • Event Planning & Execution
  • Negotiation & Deal Structuring
  • Salesforce CRM & Pipeline Management
  • Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
  • Cybersecurity Solutions Knowledge (Firewalls, Cloud Security, Endpoint Protection)

Accomplishments

    2020 Commitment of Excellence Award

    2021 100% Club

    2024 SonicWall Expertise Value Award

Timeline

Channel Account Manager- NSP

SonicWall
05.2020 - 08.2025

Inside Channel Account Manager- NSP

SonicWall
02.2019 - 05.2020

Installed Base Security Specialist

SonicWall
05.2017 - 02.2019

No Degree - Undergraduate Courses

Paradise Valley Community College

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