Courtney Hendley
Seattle ,WA
Summary
Dynamic Senior Claims Adjuster with a proven track record at Starbucks, excelling in customer service and critical thinking. Achieved high accuracy in claims evaluation and reduced processing time through streamlined procedures. Fostering strong relationships with clients and colleagues
Overview
30
30
years of professional experience
Work History
Senior Claims Agjuster
Starbucks
08.1997 - 05.2027
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
- Developed strong relationships with external partners such as repair shops, medical providers, and legal professionals to facilitate seamless claim resolutions.
- Contributed to the continuous improvement of departmental policies and procedures through the identification of inefficiencies and proactive problem-solving techniques.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Lynwood High School
Lynnwood, WASkills
- Customer service
- Active listening
- Critical thinking
Timeline
Senior Claims Agjuster
Starbucks
08.1997 - 05.2027
Lynwood High School
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