Courtney Hendricks
Atlanta,Georgia
Summary
Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management.
Overview
25
25
years of professional experience
Work History
Procurement Director
WPP
01.2022 - Current
- Spearheaded end-to-end commercial accountability for Talent Acquisition and Talent Development categories, serving as the primary liaison with the Head of Procurement.
- Act as a strategic business partner for key corporate functions and stakeholders, fostering collaborative relationships to drive successful procurement outcomes.
- Provide leadership and mentorship to Category Managers and Category Buyers across designated categories.
- Championed procurement best practices throughout the organization by providing training and support to stakeholders in areas such as contract management, supplier selection, or risk mitigation.
Senior Manager Consultant
Jabian Consulting, LLC
01.2021 - 01.2022
- Drove comprehensive project management activities to facilitate project execution, focusing on gathering requirements for system integrations, program design, and overseeing testing and training sessions to ensure stakeholder adoption
- Took the lead in change management initiatives, contributing to the creation of test cases, user guides, and communications related to new processes for system implementations
- Provided invaluable support for client initiatives, particularly in the areas of contract negotiations, vendor management, and seamless system implementations.
Director, Indirect Procurement
Logicsource
01.2021 - 01.2022
- Developed and executed innovative category strategies to achieve cost-reduction goals for Corporate Services, concurrently ensuring seamless business continuity for the assigned client
- Led change management activities for assigned categories of spend, ensuring successful implementation and alignment with organizational objectives.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Director, Indirect Procurement
InterContinental Hotels Group (IHG)
01.2019 - 01.2021
- Provided influential guidance to business stakeholders on the commercial aspects of large strategic contracts, ensuring the delivery of value for IHG and/or Owners
- Led the commercial management of key strategic suppliers, implementing effective Supplier Relationship Management (SRM) strategies to maximize supplier value and minimize risk.
- Successfully managed the onboarding process for new strategic suppliers, ensuring a clear understanding of IHG’s expectations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Global Category Manager
InterContinental Hotels Group (IHG)
01.2013 - 01.2019
- Developed and executed comprehensive RFPs for assigned categories, involving tasks such as supply market trend analysis, internal usage/demand data collection, supplier identification, and bid development and evaluation
- Successfully managed the entire contract development process, including drafting contract language, reviewing supplier redlines, and collaborating with legal to ensure contract terms aligned with overall project objectives and company policies
- Implemented strategic sourcing strategies, resulting in significant value creation, including cost savings and cost avoidance.
Senior Category Manager
AGL Resources
01.2011 - 01.2013
- Led a high-performing team in the development and implementation of strategic sourcing initiatives
- Successfully negotiated the procurement of products and services in alignment with company objectives and procedures
- Fostered a customer-service-oriented approach within the supply chain by building strong relationships with internal and external stakeholders
- Integrated business requirements into sourcing strategies, ensuring a collaborative and effective procurement process.
Strategic Sourcing Specialist
AGL Resources
01.2009 - 01.2011
- Deployed sourcing activities to procure services in alignment with company objectives and procedures, ensuring efficient and strategic procurement processes
- Documented and actively supported the development of supply chain processes, focusing on contract management, renewals, and continuous process improvement.
Senior Buyer (Indirect)
AGL Resources
01.2008 - 01.2009
- Coordinated sourcing activities for internal customers, utilizing competitive quotations and RFPs to procure services by departmental requirements and objectives
- Conducted contract negotiations to secure agreements with suppliers, actively working to obtain the best terms and conditions for the Company
- Managed and enforced compliance with corporate travel policies, overseeing negotiations with hotels, and ensuring adherence to procurement card policies and procedures.
Buyer / Senior Buyer (Direct)
AGL Resources
01.2006 - 01.2008
- Spearheaded the procurement of materials by obtaining competitive quotations, ensuring cost-effective and strategic sourcing practices
- Addressed and resolved order entry concerns among internal and external customers, streamlining the order entry and shipping processes for enhanced efficiency
- Maintained regular communication with internal and external stakeholders to facilitate smooth order entry and shipping processes, fostering collaborative relationships
- Planned and managed sourcing activities, negotiating contracts based on expiration dates and business requirements to align with company objectives
- Issued purchase orders in adherence to established policies and procedures, maintaining a high standard of procurement practices.
Supply Chain Manager
Milliken & Company
01.2005 - 01.2006
- Supervised management, administrative, and production teams to ensure overall plant production and timely delivery
- Coordinated the production planning schedule for Dyeing and Finishing Ranges, ensuring the seamless execution of delivery.
- Resolved internal and external customer concerns by collaborating with corporate Supply Chain and Customer Support teams, ensuring a high level of customer satisfaction.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
Supply Chain Specialist
Milliken & Company
01.2002 - 01.2005
- Monitored and managed the scheduling and planning of raw materials for 60 SKUs, ensuring timely availability to support production requirements
- Scheduled the production planning of weaving machines in response to customer orders, optimizing production processes for efficient order fulfillment
- Maintained the accuracy of raw materials and woven product inventory levels, implementing effective inventory control measures.
Process Improvement / Performance Specialist
Milliken & Company
01.2000 - 01.2002
- Monitored the delivery and productivity processes of assigned product lines, ensuring adherence to quality standards and timely delivery to meet customer expectations
- Managed the deployment of the Milliken Performance System, standardizing plant organization and enhancing process efficiencies for sustained improvements in operational performance.
Education
Master Business Administration - Supply Chain Management
Strayer University
01.2011
Bachelor Degree - Biology
College of Charleston
05.2000
Skills
- Strategic Sourcing
- Supply Chain Optimization
- Negotiation Expertise
- Project Management
- Strategic Planning
- Inventory Management
- Demand Planning
- Process Improvement
- Training and Development
- Change Management
Competencies
- Corporate Services
- Human Resources
- Financial Services
- Facilities Management
- Corporate Travel
- Corporate Card
- Information Technology
- Vendor Management
Timeline
Procurement Director
WPP
01.2022 - Current
Senior Manager Consultant
Jabian Consulting, LLC
01.2021 - 01.2022
Director, Indirect Procurement
Logicsource
01.2021 - 01.2022
Director, Indirect Procurement
InterContinental Hotels Group (IHG)
01.2019 - 01.2021
Global Category Manager
InterContinental Hotels Group (IHG)
01.2013 - 01.2019
Senior Category Manager
AGL Resources
01.2011 - 01.2013
Strategic Sourcing Specialist
AGL Resources
01.2009 - 01.2011
Senior Buyer (Indirect)
AGL Resources
01.2008 - 01.2009
Buyer / Senior Buyer (Direct)
AGL Resources
01.2006 - 01.2008
Supply Chain Manager
Milliken & Company
01.2005 - 01.2006
Supply Chain Specialist
Milliken & Company
01.2002 - 01.2005
Process Improvement / Performance Specialist
Milliken & Company
01.2000 - 01.2002
Master Business Administration - Supply Chain Management
Strayer University
Bachelor Degree - Biology
College of Charleston