Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals.
Hi, I’m
Courtney Hendrix
Roanoke,Virginia
Summary
Overview
13
years of professional experience
Work History
Walgreens Boots Alliance
Pharmacy Technician
01.2019 - 08.2022
Job overview
- Counseled customers on medications, appropriate dosage and potential side effects.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
Family Dollar
Store Manager
06.2017 - 01.2019
Job overview
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Schaefer Upholstery
Upholsterer/ Co Owner
03.2009 - 03.2015
Job overview
- Obtained building and specialty permits from local jurisdictional agencies.
- Developed and implemented construction plans according to client specifications and expectations.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Miller-Motte Technical College Wilmington
Associates Of Applied Science from Electronic Medical Records
06.2015
University Overview
Skills
- Medicare and Medicaid Processes
- Customer Interaction
- Service Quality
- Payment Processing
- Continuous Improvement
- Problem-Solving Skills
- Team Collaboration
- Patient Confidentiality
- Dispensing Medications
- Service Management
- Pharmacy Records Management
- FDA and HIPAA Compliance
Timeline
Pharmacy Technician
Walgreens Boots Alliance
01.2019 - 08.2022
Store Manager
Family Dollar
06.2017 - 01.2019
Upholsterer/ Co Owner
Schaefer Upholstery
03.2009 - 03.2015
Miller-Motte Technical College
Associates Of Applied Science from Electronic Medical Records
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