Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Courtney Hensley

Office Assistant
Hamilton,OH

Summary

With a proven track record at Venice Cemetery, I excel in office administration and customer service, streamlining filing systems and enhancing client interactions. Skilled in document preparation and verbal communication, I've significantly improved organizational workflow. My expertise not only meets but exceeds employer expectations, making me a valuable asset to any team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Administration Assistant

Venice Cemetery
Hamilton, Ohio
01.2021 - Current
  • Organizing and maintaining filing systems, both manual and electronic.
  • Creating presentations, reports, spreadsheets, forms and other documents in Microsoft Office Suite.
  • Answering telephones and directing calls to appropriate staff members.
  • Greeting clients or visitors as they enter the office.
  • Ordering office supplies and equipment as needed.
  • Coordinating meetings and events including venue selection and catering orders.
  • Performing data entry tasks into various databases when needed.
  • Preparing invoices for payment processing using accounting software programs.
  • Scheduling appointments for staff members or clients if necessary.
  • Processing expense reports according to company policy.
  • Assisting with onboarding of new employees including setting up accounts and access rights.
  • Troubleshooting basic technical issues related to office equipment or software applications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.

Front Office Clerk

Watson Gravel
Hamilton, Ohio
02.2020 - 10.2024
  • Greeted customers and answered inquiries in a professional manner.
  • Provided excellent customer service to ensure employee satisfaction.
  • Performed administrative tasks such as filing paperwork or entering data into computer systems.

Sales Associate, Clothing

Bass Pro Shops Outdoor World
ForestPark, Ohio
08.2018 - 11.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products and prices.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.

Cashier

IGA
Ross, OH
01.2016 - 05.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Ross High School
Ross, Ohio
05-2018

Certificate of Technical Studies - Medical Technology

Butler Tech Bio-Science Center
West Chester, Ohio
05-2018

Some College (No Degree) - Medical Technology

University of Cincinnati
Cincinnati, OH

Skills

  • Filing systems
  • Spreadsheet Management
  • Scheduling appointments
  • Document Preparation
  • Verbal Communication
  • File Maintenance
  • Schedule Management
  • Invoice Processing
  • Office Administration
  • Presentation Development
  • Data Entry
  • Customer Service
  • Call handling
  • Supply Management

Certification

  • State tested nursing assistant

References

References available upon request.

Timeline

Office Administration Assistant

Venice Cemetery
01.2021 - Current

Front Office Clerk

Watson Gravel
02.2020 - 10.2024

Sales Associate, Clothing

Bass Pro Shops Outdoor World
08.2018 - 11.2019

Cashier

IGA
01.2016 - 05.2018

High School Diploma -

Ross High School

Certificate of Technical Studies - Medical Technology

Butler Tech Bio-Science Center

Some College (No Degree) - Medical Technology

University of Cincinnati

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Courtney HensleyOffice Assistant