Courtney Herrlein
Aylett,VA
Summary
Dedicated and reliable support staff with exceptional communication and organizational skills. Proficient in providing administrative assistance and resolving inquiries efficiently. Strong attention to detail and ability to work effectively in a fast-paced environment.
Overview
1
1
Certification
10
10
years of professional experience
Work History
COMMUNITY SUPPORT COACH FOR AUSTIC ADULTS
The Faison Center
Richmond, VA
11.2025 - Current
- Assisted clients in overcoming challenges by implementing tailored support strategies.
- Fostered a positive environment, encouraging client engagement and participation in sessions.
- Documented client interactions and outcomes to ensure compliance with organizational standards.
- Provided compassionate care to individuals with diverse needs, enhancing their daily living experiences.
- Assisted clients with personal hygiene and grooming, maintaining dignity and comfort during care sessions.
- Monitored clients' health conditions, promptly reporting any changes to healthcare professionals for timely interventions.
- Implemented safety protocols that reduced incidents and improved overall client wellbeing within the caregiving environment.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications following established protocols to ensure patient safety and compliance.
SPECIAL EDUCATION TEACHING ASSISTANT TEAM LEAD
The Faison Center
Richmond, VA
01.2025 - 11.2025
- Collaborated with multidisciplinary teams to track student progress and implement interventions.
- Assisted teachers in managing classroom behavior, fostering a positive learning environment.
- Implemented adaptive technologies and resources to enhance student engagement and participation.
- Monitored student activities during instruction, ensuring adherence to safety protocols and guidelines.
- Provided direct support during assessments, helping students navigate testing environments effectively.
- Developed instructional materials tailored to various learning styles and abilities for enhanced understanding.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Mentored junior team members, enhancing their skills and promoting professional growth within the team.
- Facilitated regular team meetings to ensure alignment on objectives and foster an inclusive work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
SPECIAL EDUCATION TEACHING ASSISTANT
The Faison Center
Richmond, VA
03.2023 - 01.2025
- Establish strong relationships with students to provide personalized support and guidance.
- Collaborate with colleagues to create a positive and effective learning environment.
- Assist students in the completion of learning tasks assigned by classroom teachers.
- Utilize technology to enhance classroom activities and foster student engagement.
- Supported classroom teacher in implementing developmentally-appropriate curriculum for group of nine students.
SPECIAL EDUCATION TEACHING ASSISTANT
Hanover County Public Schools
Ashland, VA
03.2021 - 03.2023
- Assisted in creating lesson plans and grading assignments for students.
- Provided one-on-one support to students to enhance their understanding of course material.
- Led review sessions and provided additional resources to help students succeed in class.
- Collaborated with faculty to implement enriching and engaging activities for students.
SPECIAL EDUCATION INSTRUCTIONAL ASSISTANT
Louisa County Public Schools
Louisa, VA
08.2020 - 03.2021
- Carried out instructional plans as designated by the classroom teacher per the student's Individual Educational Plan (IEP).
- Supports students when they engage in challenging behaviors and teaches appropriate replacement behaviors.
- Assists with Activities of Daily Living, which may include: toileting, feeding, and positioning of students.
- Develops and maintains pleasant and orderly classroom environment.
- Supported individualized education plans by implementing tailored instructional strategies for diverse student needs.
- Evaluated classroom resources and suggested improvements to enhance accessibility and inclusivity for all learners.
- Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback.
SUBSTITUTE TEACHER
Louisa County Public Schools
Louisa, VA
12.2019 - 08.2020
- Teaching and managing students with moderate to severe disabilities.
- Providing detailed feedback to teachers regarding lesson plans and student.
- Facilitated classroom management and provided engaging instruction in diverse school settings.
- Adapted teaching strategies to meet the needs of students from various grade levels.
- Established positive relationships with staff, students, and parents to create a supportive learning environment.
- Implemented lesson plans effectively to maintain continuity in students' education.
- Managed classroom behavior to foster a positive and productive learning environment.
- Collaborated with full-time teachers to ensure continuity of education during their absence.
- Utilized technology tools for lesson delivery and student engagement in the classroom setting.
ASSISTANT STORE MANAGER
Shoe Carnival
Ashland, VA
06.2019 - 11.2019
- Successfully trained and supervised team in merchandising, resulting in increased sales and profit margins.
- Implemented inventory control procedures to reduce loss and improve efficiency in storage.
- Provided exceptional customer service, resolving conflicts and ensuring customer satisfaction.
- Led daily store operations to ensure optimal customer service and product availability.
- Coordinated visual merchandising efforts to create engaging product displays that drive sales.
- Analyzed sales trends to inform inventory management decisions and merchandising strategies.
CUSTOMER SERVICE ASSOCIATE
Food Lion
Louisa, VA
10.2016 - 11.2019
- Managed high volume of customer inquiries, providing excellent service and resolving issues promptly.
- Streamlined cash handling procedures to improve efficiency and accuracy in daily operations.
- Reconciled bank statements and processed financial transactions for accurate reporting.
- Prepared monthly financial reports for management review and decision-making.
- Proficient in data entry with high accuracy and attention to detail.
- Experienced in using Microsoft Excel and other data entry software.
- Mentored junior staff in effective communication strategies to improve overall customer interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Diploma -
Western Albemarle High School
Crozet, VA06-2015
Skills
- Time management
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
Certification
DBHDS Certified Medication Administrator
Certified Crisis De-escalation Training
CPR/First Aid/AED Certified
Timeline
COMMUNITY SUPPORT COACH FOR AUSTIC ADULTS
The Faison Center
11.2025 - Current
SPECIAL EDUCATION TEACHING ASSISTANT TEAM LEAD
The Faison Center
01.2025 - 11.2025
SPECIAL EDUCATION TEACHING ASSISTANT
The Faison Center
03.2023 - 01.2025
SPECIAL EDUCATION TEACHING ASSISTANT
Hanover County Public Schools
03.2021 - 03.2023
SPECIAL EDUCATION INSTRUCTIONAL ASSISTANT
Louisa County Public Schools
08.2020 - 03.2021
SUBSTITUTE TEACHER
Louisa County Public Schools
12.2019 - 08.2020
ASSISTANT STORE MANAGER
Shoe Carnival
06.2019 - 11.2019
CUSTOMER SERVICE ASSOCIATE
Food Lion
10.2016 - 11.2019
High School Diploma -
Western Albemarle High School