Courtney Hettler
Nashua,NH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and marketing skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Director of Member Relations
NISSCO, LLC
02.2022 - Current
- Regularly collaborated with VP and CFO and to resolve issues.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted brand awareness and generated leads while managing external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created and managed social media campaigns to increase brand engagement.
- Prepared marketing copy, images, emails, blogs, social media content, and other collateral.
- Captured new customers by optimizing business strategies and launching services to diversify offerings.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Inside Sales Representative
Triple-S
06.2019 - 02.2022
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Marketing Manager
Shawsheen Coating And Converting
07.2018 - 02.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created and managed social media campaigns to increase brand engagement.
- Collaborated with in-house web designers to create sleek and innovative UI design.
Residential Counselor
The Edinburg Center
11.2008 - 04.2013
Education
Bachelor of Science - Professional Communications
Northeastern University
Boston, MA05.2021
Certificate - Digital Marketing Analytics
Massachusetts Institute of Technology
Cambridge, MA04.2019
Associate of Science - Psychology
Middlesex Community College - Bedford
Bedford, MA05.2008
Skills
- Verbal and Written Communication
- Creativity and Innovation
- Leadership
- Brand Messaging
- Vendor Relations
- Digital Marketing
- Time Management
- Copywriting
- Email Campaigns
- Adobe Creative Suite & Canva
- Social Media Content Campaigns
Timeline
Director of Member Relations
NISSCO, LLC
02.2022 - Current
Inside Sales Representative
Triple-S
06.2019 - 02.2022
Marketing Manager
Shawsheen Coating And Converting
07.2018 - 02.2019
Residential Counselor
The Edinburg Center
11.2008 - 04.2013
Bachelor of Science - Professional Communications
Northeastern University
Certificate - Digital Marketing Analytics
Massachusetts Institute of Technology
Associate of Science - Psychology
Middlesex Community College - Bedford
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Analisa MolewiczAnalisa Molewicz
Senior Quality Assurance Specialist at ModernaTX, Inc.Senior Quality Assurance Specialist at ModernaTX, Inc.
Stephanie UrschelStephanie Urschel
Knowledge Enablement Coordinator at Southern New Hampshire UniversityKnowledge Enablement Coordinator at Southern New Hampshire University