Courtney Hicks
General Manager
Birmingham,AL
Summary
Well-rounded and enthusiastic administrative professional. Expert in increasing productivity and satisfaction. Committed to streamlining procedures while optimizing employee talent. Orchestrates optimal resource utilization to handle expected needs. Strong leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
General Manager
Holiday Inn Express & Suites, Baron Hospitality
09.2023 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated and trained employees to maximize performance.
- Enforced quality assurance protocols to deliver guest experiences.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
General Manager
Hampton Inn & Suites, AUM Enterprises
09.2021 - 08.2023
- Managed budget implementations, employee reviews, training and schedules.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated and trained employees to maximize performance.
- Enforced quality assurance protocols to deliver guest experiences.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
Guest Service Agent
Hampton Inn & Suites, AUM Enterprises
09.2017 - 08.2021
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Successfully increased hotel arrival/satisfaction scores.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained consistent positive guest feedback.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Set up presentations and prepared conference rooms.
Social Media Representative/Website Coordinator
Abundant Harvest Church
01.2012 - 01.2018
- Routed messages, requests and inquiries received through church website and social media platforms to necessary departments and leadership.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Strategized and developed video content for client's website and social media publications.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Researched and identified new opportunities for increasing company's social media presence.
- Developed and deployed content marketing strategies to improve organic search traffic.
Education
Media Production Short Certificate - Digital Communications And Media
Lawson State Community College
Birmingham, AL 08.2018 - 05.2019
Skills
Business Development
Sales Training and Leadership
Quality Assurance
Strategic Planning
Training and Development
Group and Individual Instruction
Program Administration
Brand Success
Policy & Procedure Adherence
Group and Individual Instruction
Certification
Hilton Core Sales Certification
Timeline
General Manager
Holiday Inn Express & Suites, Baron Hospitality
09.2023 - Current
General Manager
Hampton Inn & Suites, AUM Enterprises
09.2021 - 08.2023
Media Production Short Certificate - Digital Communications And Media
Lawson State Community College
08.2018 - 05.2019
Guest Service Agent
Hampton Inn & Suites, AUM Enterprises
09.2017 - 08.2021
Social Media Representative/Website Coordinator
Abundant Harvest Church
01.2012 - 01.2018